Hi, I’m
Madina Sibisi
STUDENT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
year of professional experience
3
years of post-secondary education
4
Languages
Work History
AB Insurance Brokers / PietermaritzburgPietermaritzburg
Call Centre Agent
05.2023 - 08.2023
Job overview
- Answered inbound calls and e-mails at a call centre and experienced heavy call volume during 4rth quarter
- Conducted a minimum of 180 sales calls per day
- Helped client retention by giving services to clients' demands
- Successfully visited 5 customers by cold call and discussed the follow up cooperation
- Learned and kept in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Nicholas Refrigeration, Lenasia South
billing clerk
11.2022 - 02.2023
Job overview
- Managed invoicing and payment processing operations.
- Executed billing tasks and recorded information in company databases.
- Measuring refrigeration or air conditioning components for installation
- Increased billing hours by nearly 30% and increased average hourly rate
- Maintained the billing accounts for over 40 clients
- Supplied 1st level of technical and billing support to retail customers
- Summarized weekly billing and increased revenue by 10%
- Expanded projects scope through added services billing of
- Managed 10 inbound calls daily including billing questions, technical support, and customer escalations
- Interacted with customers to resolve billing disputes and respond to inquiries.
- It shows how good I am when it comes to teamwork and critical thinking skills
- Promoted within the first week of arrival on my first job
- Despite being the youngest and new to the working environment, I was among the best.
- Generated daily, weekly and monthly reports for billing department.
Education
University of KwaZulu
Bachelor Of Social from Psychologyand English
01.2021 - Current
University Overview
- Member of Business Women's Association Student Chapter (BWASC) UKZN which is committed to supporting the growth and development of all young women at tertiary institutions, and to build leaders who will advocate for the rights of all young women through skills development programs, mentorship and leadership programs.
Skills
TELEMARKETINGMAIL HANDLINGCOMPUTER SKILLSMICROSOFTGATHERING INFORMATION
Reagent preparations
Call Scheduling
Numerically-savvy
Inbound and outbound calling
Timeline
Call Centre Agent
AB Insurance Brokers / Pietermaritzburg
05.2023 - 08.2023
billing clerk
Nicholas Refrigeration, Lenasia South
11.2022 - 02.2023
University of KwaZulu
Bachelor Of Social from Psychologyand English
01.2021 - Current