Masline Manase

• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
• Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
• Streamlined call flow processes for more efficient response times and increased productivity.
• Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
• Collaborated with team members to share best practices and improve overall team performance in meeting targets.
• Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
• Met customer call guidelines for service levels, handle time and productivity.

Teaching grade r learners and acting as an acting headmaster of the chreche

• Implemented innovative approaches to teaching and learning that improved student engagement and achievement levels.
• Supervised afterschool program to promote student growth and maintain safety for all attendees.
• Cultivated positive relationships between community members, school students, and teachers.
• Fostered a positive learning environment by promoting open communication among staff, students, and parents.
• Developed and coordinated after-school programs and activities.