Amahle Akhona Zondi
Pietermaritzburg
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.
Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Overview
6
6
years of professional experience
Work History
Call centre agent
Royalcred Call centre
01.2026 - Current
- Handled customer inquiries using company-specific software for efficient service.
- Resolved issues promptly by following established company protocols and procedures.
- Collaborated with team members to improve call-handling processes and workflows.
- Provided product information to customers, enhancing their understanding of services.
Dunbar Spar - Cashier
Andrew Dunbar
Cato Ridge
06.2020 - 02.2024
- Processed customer transactions accurately and efficiently at retail location.
- Handled cash register, managing cash and providing change to customers.
- Assisted customers by answering questions and providing information on products.
- Implemented store policies by verifying age for restricted product sales.
Education
Banqobile High School
Pietermaritzburg Skills
- Customer relationship management
- Problem resolution
- Software navigation
- Data entry accuracy
- Cash handling
- Call flow management
- Team collaboration
- Time management
- Quality assurance optimization
- Customer engagement
- [Language] fluency
- Proficiency in [type] software
- Sales expertise
- Prospecting skills
- Data gathering
Languages
English
First Language
English
Intermediate (B1)
B1
IsiZulu
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Call centre agent
Royalcred Call centre
01.2026 - Current
Dunbar Spar - Cashier
Andrew Dunbar
06.2020 - 02.2024
Banqobile High School