SIYANDA MAWUWA
Social Science Graduate
7578 Maluleke Street , Tembisa
Summary
Monitoring and Evaluation Officer with experience maintaining performance records, reporting dashboards, and KPI updates for learner programmes, tracking 21+ KPIs at a time. Tracks trends, flags gaps in progress, and supports data integrity through careful capture, validation, and reporting. Produces 6+ reports per month that help teams improve programme delivery and decision-making. Alongside extensive research expertise obtained through a mixed methods thesis paper.
Overview
1
1
Language
4
4
years of professional experience
Work History
Computer Facilitator
The Click Foundation
07.2024 - 06.2026
- Monitored programme performance data and maintained accurate reporting dashboards to track learner outcomes and KPIs utilising Power BI.
- Identified performance trends for more than 400 learners and flagged gaps in learner progress to support programme improvement.
- Ensured data integrity through consistent data capture, validation, and reporting on more than 5 live reporting templates.
- Supported a data-driven learning environment by guiding users and staff in interpreting performance feedback provided on the weekly progress reports.
- Managed multiple recording and operational tasks (Classroom management) simultaneously while maintaining high data accuracy standards.
- Troubleshoot connectivity, device malfunctions, user login issues and implemented solutions to improve efficiency and programme delivery.
- Prepared weekly reports and ensured timely submissions of programme information.
- Developed engaging training materials to support learning objectives.
- Coordinated feedback sessions to assess participant progress and needs.
- Evaluated program effectiveness through participant monthly feedback surveys and assessments.
- Mentored new facilitators on delivery techniques and content mastery.
- Identified areas in need of improvement and implemented solutions.
- Led virtual training sessions using google drive, zoom, and microsoft teams while maintaining high levels of participant interaction and engagement throughout the event duration.
Registry assistant
Department Of Human Settlements
02.2022 - 06.2024
- Captured, verified, updated registers, and maintained beneficiary records on the housing Subsidy system(HSS).
- Organized, filed, stored and retrieved manual applications in accordance with departmental procedures.
- Compiled monthly reports, updated EPWP registers, and maintained statistics to support management reporting and decision making.
- Responded to routine applicant enquiries and assisted community representatives with relevant information.
- Prepared project reports, and other budget extension documents when required.
- Distributed documents and information to relevant officials and stakeholders.
- Participated in stakeholder meetings, recording minutes, and organising relevant project administration.
- Performed general office duties, including photocopying, printing, policy documentation preparation and record keeping.
- Implemented organizational improvements in document filing systems, enhancing retrieval efficiency.
- Assisted in the development of new registry procedures, resulting in increased efficiency and improved workflows.
- Handled sensitive customer inquiries with tact and discretion, maintaining confidentiality while providing helpful information and support as needed.
- Conducted periodic audits of registry files, identifying discrepancies and taking corrective action as needed to maintain data integrity.
- Fielded phone calls from various stakeholders seeking assistance with registry matters, demonstrating excellent communication skills and problem-solving abilities.
- Trained new Registry Assistants in established procedures, fostering a supportive learning environment that encouraged professional growth.
- Contributed to the successful transition from paper-based records to digital files by scanning and cataloging documents accurately and efficiently.
- Verified paperwork accuracy and checked for completion prior to processing.
- Updated computer system with latest information to keep records current and accurate.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Online Tutor
University of Forthare
03.2023 - 11.2023
- Provided academic and administrative support, including maintaining attendance registers and student records.
- Assisted students with research methodology, data analysis, and interpretation of findings.
- Responded to routine enquiries and provided clear academic guidance.
- Prepared and distributed learning materials and assessment documents.
- Reviewed and assessed student work to ensure quality and consistency.
- Strengthened analytical thinking, report writing, and communication skills among students.
- Maintained confidentiality of student information and records.
- Developed customized lesson plans to enhance student engagement and understanding of complex subjects.
- Facilitated interactive online discussions, promoting critical thinking and collaborative learning among students.
- Conducted regular assessment tests to monitor student progress over time, adjusting instruction as needed for optimal results.
- Analyzed submitted assignments for signs of plagiarism, quality level and adherence to instructions.
- Assisted 100 students in the Introduction to Research methodologies module (HRH 212) .
Education
Bachelor of Social Science - Human Settlements Development (NQF8)
University of Forthare
Eastern Cape,South Africa 05-2024
Matric (Bachelor Pass) -
Zinzani Senior Secondary School
Eastern Cape , South Africa01-2019
Skills
Public service regulations
Compliance monitoring
Data analysis & reporting
Report writing & documentation
Monitoring and evaluation
Administration coordination
Records management
Stakeholder communication
Meeting minutes
Programme scheduling
M&E framework design
Indicator tracking
Baseline assessment
Timeline
Computer Facilitator
The Click Foundation
07.2024 - 06.2026
Online Tutor
University of Forthare
03.2023 - 11.2023
Registry assistant
Department Of Human Settlements
02.2022 - 06.2024
Bachelor of Social Science - Human Settlements Development (NQF8)
University of Forthare
Matric (Bachelor Pass) -
Zinzani Senior Secondary School