Computer Games
Sivuyile Memela
IT Technician
Port Elizabeth
Summary
I am highly motivated, responsible, hardworking, goal orientated, conscientious individual with 5 years’ work experience in the Information Technology field. I am fast learning, I am always ready for new challenges and I am quick to adapt in a new environment. I am seeking for a position where I can bring immediate value and strengths whilst developing my current skills further. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
5
5
years of professional experience
Work History
IT Technician
HEALTH SYSTEMS TRUST
11.2022 - 02.2024
- Enhanced user satisfaction with IT services through timely issue resolution and proactive communication.
- Implemented IT infrastructure improvements that increased network reliability and reduced system downtime significantly.
- Enhanced system performance by identifying and resolving complex technical issues.
- Providing support to the National Department of Health in the primary health care IT department. Making su re their Health Patient Registration Patient (HPRS) is smooth running.
- Timely reporting to Line Manager.
- Traveling to various site
- Hardware And Software installation.
- Asset management.
- Networks and routers configuration.
- All type of Printers set up and configurations.
- Familiar with Windows,IOS,Linux etc Operating Systems.
- DHCP Oracle VM Troubleshooting
- End user support, creation of user accounts and password resets.
- Providing end-users trainings
IT Field Support Technician
HEALTH INFORMATION SYSTEMS PROGRAM-SA
09.2022 - 10.2022
- Installed new workstations, servers, routers, switches, firewalls, printers, scanners as part of ongoing technology refreshes.
- Maintained strong relationships with vendors to ensure timely delivery of products and services at competitive prices.
- Served as a reliable point of contact for clients experiencing technical difficulties, offering prompt solutions to their problems.
- Identified opportunities for cost savings through smart procurement strategies for IT equipment and supplies.
- Supported remote users by troubleshooting VPN connectivity issues ensuring seamless access from offsite locations.
- Improved system performance by troubleshooting and resolving hardware, software, and network issues.
- Collaborated with team members to develop and implement IT infrastructure upgrades, ensuring optimal functionality.
- Trained customer employees and managers on machine use and maintenance.
- Providing support to the National Department of Health in the primary health care IT department. Making sure their Health Patient Registration Patient (HPRS) is smooth running.
- Reporting weekly.
- Visiting various site in South Africa
- Hardware And Software installation, Assets management.
- Networks, routers, printer IP set up and configurations.
IT Technician
HEALTH SYSTEMS TRUST
10.2020 - 10.2022
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Providing support to the National Department of Health in the primary health care IT department. Making su re their Health Patient Registration Patient (HPRS) is smooth running.
- Timely reporting to Line Manager.
- Traveling to various site
- Hardware And Software installation.
- Asset management.
- Networks and routers configuration.
- All type of Printers set up and configurations.
- Familiar with Windows,IOS,Linux etc Operating Systems.
- DHCP Oracle VM Troubleshooting
- End user support, creation of user accounts and password resets.
- Providing end-users trainings
IT Site Technician
Altron Managed Solutions
07.2022 - 08.2022
- Enhanced project efficiency by assisting in the preparation of work plans and schedules.
- Expedited project timelines with efficient coordination of materials, tools, and equipment necessary for each task.
- Assisted in the training of new employees, ensuring adherence to safety protocols and standard operating procedures.
- Effectively managed time-sensitive tasks under high-pressure conditions without compromising quality or accuracy in work performed.
- Contributed to successful project outcomes by accurately interpreting blueprints, specifications, and technical documentation.
- Installation of POS tills with printers and speed points.
- Printers(Tally,Label and Xerox) IP Configuration.
- Server Configuration
- Switch configuration.
- Asset Management.
- Daily reporting.
- Hardware and Software Installation.
- Data Migration
- End user training
IT Technician
HEALTH SYSTEMS TRUST
10.2020 - 03.2022
- Enhanced user satisfaction with IT services through timely issue resolution and proactive communication.
- Implemented IT infrastructure improvements that increased network reliability and reduced system downtime significantly.
- Enhanced system performance by identifying and resolving complex technical issues.
- Providing support to the National Department of Health in the primary health care IT department. Making su re their Health Patient Registration Patient (HPRS) is smooth running.
- Timely reporting to Line Manager.
- Traveling to various site
- Hardware And Software installation.
- Asset management.
- Networks and routers configuration.
- All type of Printers set up and configurations.
- Familiar with Windows,IOS,Linux etc Operating Systems.
- DHCP Oracle VM Troubleshooting
- End user support, creation of user accounts and password resets.
- Providing end-users trainings
IT DISTRICT COORDINATOR
HEALTH SYSTEMS TRUST
02.2020 - 09.2020
- Managing a team of 16 IT Technicians .
- Implementing a new system across various sites in the district.
- Planing schedules for the Technicians.
- Compiling progress reports from the Technicians and reporting to the Project manager.
- Making sure that technicians collect the right equipment for their sites.
- Assets management and tagging.
- Enhanced user satisfaction with IT services through timely issue resolution and proactive communication.
- Implemented IT infrastructure improvements that increased network reliability and reduced system downtime significantly.
- Enhanced system performance by identifying and resolving complex technical issues.
- Providing support to the National Department of Health in the primary health care IT department. Making sure their Health Patient Registration Patient (HPRS) is smooth running.
- Traveling to various site
- Hardware And Software installation.
- Asset management.
- Networks and routers configuration.
- All type of Printers set up and configurations.
- Familiar with Windows,IOS,Linux etc Operating Systems.
- DHCP Oracle VM Troubleshooting
- End user support, creation of user accounts and password resets.
- Providing end-users trainings
IT Technician
HEALTH SYSTEMS TRUST
06.2019 - 09.2019
- Implementing of a new system for the NDoH.
- Collecting of ICT equipment from the district office to various sites.
- Hardware and software installation.
- Printer configurations
- Network configuration
- End-user training.
- End-user creation of system accounts.
- System support.
- Weekly reports
Education
Bachelor of Science - Information Technology
Richfield Graduate Institute of Technology
Durban 04.2001 -
National Certificate - Project Management
Columbus Consulting
Pretoria 04.2001 -
National Certificate - IT
Four Stars Communication
Kokstad 04.2001 -
National Certificate - Office Administration
Four Stars Communication
Kokstad 04.2001 -
National Certificate - Electrical Engineering
Richfield College
Durban 04.2001 -
High School Diploma -
St Johns College Umtata
Umtata, Eastern Cape. 04.2001 -
Skills
Hardware Installation
Interests
Driving
Additional Information
References
- Monde Ganca : Line Manager- Health Systems Trust
email address : Monde.Ganca@hst.org.za
Contact number :+27 634 495 565
- Jacques Greeff : Project Manager- Altron Managed Solutions
email address : jacques.greeff@altron.com
Contact number :+27 826 074 492
- Kabelo Molepo : Project manager - Health Information Systems Program
email address : kabelo@hisp.org
Contact number : 0836642860
Timeline
IT Technician
HEALTH SYSTEMS TRUST
11.2022 - 02.2024
IT Field Support Technician
HEALTH INFORMATION SYSTEMS PROGRAM-SA
09.2022 - 10.2022
IT Site Technician
Altron Managed Solutions
07.2022 - 08.2022
IT Technician
HEALTH SYSTEMS TRUST
10.2020 - 10.2022
IT Technician
HEALTH SYSTEMS TRUST
10.2020 - 03.2022
IT DISTRICT COORDINATOR
HEALTH SYSTEMS TRUST
02.2020 - 09.2020
IT Technician
HEALTH SYSTEMS TRUST
06.2019 - 09.2019
Bachelor of Science - Information Technology
Richfield Graduate Institute of Technology
04.2001 -
National Certificate - Project Management
Columbus Consulting
04.2001 -
National Certificate - IT
Four Stars Communication
04.2001 -
National Certificate - Office Administration
Four Stars Communication
04.2001 -
National Certificate - Electrical Engineering
Richfield College
04.2001 -
High School Diploma -
St Johns College Umtata
04.2001 -
Similar Profiles
Bongani GcabaBongani Gcaba
Pharmacy Assistant at Health Systems TrustPharmacy Assistant at Health Systems Trust
Shyra GokulShyra Gokul
Clinical Advisor at Health Systems TrustClinical Advisor at Health Systems Trust
Sanele NgcoboSanele Ngcobo
Data Capturer at Health Systems TrustData Capturer at Health Systems Trust