Hi, I’m
Sivuyile Mduzana
Worcester
Summary
Dedicated and results-driven professional with a solid background in the banking industry and business ownership. Seeking to leverage my skills and experience to contribute effectively in a challenging role within the financial sector.
Overview
8
years of professional experience
Work History
NedbankWorcester
Service Consultant
02.2022 - Current
Job overview
- Serving as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
- Analysed customer feedback data to identify trends and implement targeted improvements, leading to consistently high satisfaction scores.
Commonwealth Financial SolutionsCeres
Business Owner
02.2019 - 05.2021
Job overview
- Oversaw daily operations, customer relations, and financial management.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Capitec BankCeres and Worcester
Service Consultant
08.2016 - 02.2019
Job overview
- Consistently met or exceeded monthly sales goals by identifying upselling opportunities during client interactions.
- Organised workshops aimed at educating customers about product offerings and industry developments, fostering long-term engagement.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
- Consistently updated knowledge of industry trends and best practices, ensuring the delivery of cutting-edge solutions to clients at all times.
Education
Regenesys Business SchoolSandton, South Africa
Bachelor of Business Administration in Banking from Business Administration And Management
Vusisizwe Secondary SchoolWorcester, South Africa
Matric Certificate
12.2005
Skills
Customer service excellence
Communication and interpersonal skills
Problem-solving and decision-making
Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention
Streamlined service processes for increased efficiency and improved customer experience
Additional Information
Willing to relocate across South Africa.
Location
641 Skafu Avenue
Zwelethemba
Worcester, Western Cape
References
- Christo Franco Anderson, Regional Manager, Capitec Bank, 0860 10 20 43 (mention name and location)
- Michelle Cleinwerck, Branch Manager, Capitec Bank (Onboarding & Training), 0860 10 20 43 (mention name and location)
- Bianca Hendricks, Former Branch Manager, Capitec Bank, 0860 10 20 43 (mention name and location)
- Celeste Fritz, Branch Manager, Capitec Bank (Worcester), 0860 10 20 43 (mention name and location)
- Gregory Pietersen, Business Partner, Commonwealth Financial Solutions, 060 544 6142
- Pearl Adams, Service Team Leader, Nedbank, 0102248904
- Riedewhan Isaacs, Branch Manager, Nedbank, 0102248904
Timeline
Service Consultant
Nedbank
02.2022 - Current
Business Owner
Commonwealth Financial Solutions
02.2019 - 05.2021
Service Consultant
Capitec Bank
08.2016 - 02.2019
Regenesys Business School
Bachelor of Business Administration in Banking from Business Administration And Management
Vusisizwe Secondary School
Matric Certificate
04.2005