Siqinisiko Zondi
Petrol Attendant
Pietermaritzburg
Summary
Dynamic and customer-focused professional with extensive experience at Ilawu Hospitality Group and Hermens Service Station. Proven track record in enhancing customer satisfaction through exceptional service and effective problem resolution. Skilled in cash handling and POS systems, complemented by strong teamwork and communication abilities. Committed to maintaining cleanliness and operational efficiency.
Overview
11
11
years of professional experience
1
1
Language
Work History
Petrol Attendant
Hermens Service Station
02.2019 - 07.2025
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Pumped gas for guests and took payments.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Handled customer inquiries and resolved issues promptly, ensuring repeat business.
- Maintained clean and orderly work station.
- Conducted regular checks on fuel pumps for safety and operational efficiency.
Receptionist
Ilawu Hospitality Group
09.2015 - 05.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
- Organized, maintained and updated information in computer databases.
- Helped office staff prepare reports and presentations for internal or client-related use.
Housekeeper
Ilawu Hospitality Group
07.2014 - 08.2015
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Adhered to professional house cleaning checklist.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
Education
High School Diploma -
Mpolweni Secondary School
Wartburg, South Africa 04.2001 -
Skills
Sales assistance
Cleanliness and hygiene
Teamwork and collaboration
Friendly and outgoing
Customer service
Patience and empathy
Cash handling expertise
POS systems
Administrative support
Time management
Bookkeeping
Office administration
Flexible schedule availability
Facility management
Data entry
References
Name of Company: Ilawu Hospitality Group
Position: Supervisor
Contact Person: Khethiwe Zwane
Contact number: 0720227697
Name of Company: Hermens service station
Position: Supervisor
Contact Person: Lindiwe Msomi
Contact number: 0849851849
Timeline
Petrol Attendant
Hermens Service Station
02.2019 - 07.2025
Receptionist
Ilawu Hospitality Group
09.2015 - 05.2018
Housekeeper
Ilawu Hospitality Group
07.2014 - 08.2015
High School Diploma -
Mpolweni Secondary School
04.2001 -
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