Siphokazi Twani
Customer Service
Johannesburg
Summary
Demonstrated expertise in sustaining elevated customer satisfaction while fostering collaboration among team members to reach common goals.
Overview
6
6
years of professional experience
1
1
Language
Work History
Call Centre Agent
Motus - Auto Pedigree
02.2023 - Current
- Collaborate effectively with sales team and various departments to deliver an uninterrupted customer journey from first interaction to completed sale.
- Assist potential customers by addressing inquiries or concerns with outstanding service to improve buying experience.
Call Agent
Merchants Sa-a Dimension Data
02.2022 - 08.2022
- Communicated with customers via phone to address inquiries and resolve issues. Troubleshot customer problems to ensure timely solutions and satisfaction. Maintained a positive demeanor while effectively handling customer complaints. Listened actively to customer concerns and provided accurate responses.
Cashier and Switchboard Operator
Massdiscounters
10.2019 - 01.2022
- Facilitated customer interactions through phone and in-person communications. Guided customers in product selection to enhance purchase decisions. Escorted customers to product racks and counters for efficient service. Answered and directed phone calls promptly and courteously.
Education
NCA Accreditation - undefined
IOBSA
Johannesburg, South Africa01.2024
Computer and Call Centre - Outbound and Inbound Call Centre
Guild Ford College
Johannesburg, South Africa01.2018
Matriculation - undefined
Willowmead High School
South Africa01.2015
Skills
Client support
Sales strategy
Troubleshooting
Active Listening
Timeline
Call Centre Agent
Motus - Auto Pedigree
02.2023 - Current
Call Agent
Merchants Sa-a Dimension Data
02.2022 - 08.2022
Cashier and Switchboard Operator
Massdiscounters
10.2019 - 01.2022
NCA Accreditation - undefined
IOBSA
Computer and Call Centre - Outbound and Inbound Call Centre
Guild Ford College
Matriculation - undefined
Willowmead High School