Princess Thembie DUBE
Senior SWT Travel Consultant
Kagiso, Johannesburg
Summary
Dynamic and results-driven travel consultant with a proven ability to excel in high-pressure environments while delivering exceptional client service. Expertise in coordinating complex travel logistics and providing tailored solutions to ensure a seamless experience for clients. Strong skills in active listening, problem-solving, and conflict resolution have been developed through direct interactions with dissatisfied clients, fostering a calm and empathetic approach. Committed to leveraging advanced knowledge of travel software and industry trends to enhance service delivery and maintain high levels of client satisfaction.
Overview
2026
2026
years of professional experience
Work History
Call Centre Agent
Aegis
- Worked on the SAP system
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
Travel Consultant
SWT Travel
06.2018 - Current
- Proficient on both Gds (Galileo and Amadeus)
- Checking of Adm’s on BPS
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
- Resolved client issues quickly, ensuring their satisfaction with our services and solutions provided.
- Managed multiple bookings simultaneously for timely completion and accurate invoicing.
- Handled sensitive personal data with discretion.
- Enhanced team productivity by conducting training sessions on industry trends and new reservation systems.
Site Clerk
Thobile M Construction
05.2015 - 04.2017
- Aided in resolving issues efficiently by acting as a liaison between workers and management personnel.
- Ensure that all plant equipment is working properly and all workers have protective clothing
- Played a key role in meeting deadlines with effective coordination of tasks among different departments involved in the project.
- Facilitated smooth operations by providing administrative assistance to the site manager and other staff members.
- Improved project efficiency by maintaining accurate and up-to-date site records.
- Enhanced stakeholder satisfaction through prompt resolution of queries related to site activities or documentation requirements.
- Supported efficient construction processes by coordinating deliveries and managing inventory onsite.
Sales Assistant
Solo Shoes
06.2012 - 07.2013
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Assisted customers with prompt and polite support in-person and via telephone.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Processed transactions accurately while maintaining a high level of customer service.
- Fielded customer questions to share information about products, availability, and pricing.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Education
Galileo Certificate -
DTS: Development & Training Strategies
National Diploma - Tourism Management
University of South Africa
Matric - undefined
Supreme Educational College
Skills
Client support expertise
Effective communication in negotiations
Proficient in basic computer skills
Proficient in verbal and written communication
Effective interpersonal skills
Proactive problem-solving
Proficient in managing multiple tasks
Effective call management
Client relationship management
Detail-oriented data entry
Effective complaint resolution
Timeline
Travel Consultant
SWT Travel
06.2018 - Current
Site Clerk
Thobile M Construction
05.2015 - 04.2017
Sales Assistant
Solo Shoes
06.2012 - 07.2013
National Diploma - Tourism Management
University of South Africa
Matric - undefined
Supreme Educational College
Call Centre Agent
Aegis
Galileo Certificate -
DTS: Development & Training Strategies