Dynamic administrator with a proven track record at TEEZOO Properties, excelling in office management and customer service. Enhanced operational efficiency through streamlined processes and effective staff supervision. Recognized for maintaining data confidentiality and achieving significant improvements in service delivery, fostering a collaborative team environment.
Work History
Administrator
TEEZOO Properties
Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Maintained personnel records and updated internal databases to support document management.
Established an organized filing system that streamlined document retrieval and reduced misplaced files.
Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
Maintained accurate documentation of company policies and procedures for easy reference by all employees.
Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
Reduced overhead costs through careful budget management and resource allocation.
Implemented customer feedback system, leading to improved service delivery and customer satisfaction.
Streamlined office operations by implementing new filing system, significantly reducing retrieval times.
Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
Data Capturer
Professional Mobile Mapping
Excelled in working independently as well as collaborating with teams, utilizing strong multitasking skills to manage competing priorities.
Maintained strict confidentiality while handling sensitive client information and records.
Corrected data entry errors to prevent duplication or data degradation.
Verified accuracy and validity of data entered in databases
Entered client information into databases quickly and with minimal errors.
Obtained scanned records and uploaded into database.
Scanned documents and saved in database to keep records of essential organizational information.
Applied data entry knowledge skills to resolve indecipherable or garbled messages.
Trade Inspector
Department Of Economic Development And Environmental Affairs
Prepared reports detailing findings of inspections, investigations, and tests.
Identified potential hazards and recommended corrective actions, ensuring a safer work environment for all employees.
Maintained up-to-date inspection and audit records for improved reporting and analysis.
Identified repair and upgrade requirements needed to meet safety and quality standards.
Maintained accurate records of all inspections performed, allowing for more informed decision making regarding maintenance schedules and resource allocation.
Effectively communicated with clients and management to ensure alignment on inspection objectives, requirements, and expectations.
Ensured compliance with industry regulations through meticulous attention to detail during inspections.
Service Agent
Telkom SA
Pleasantly greeted customers and asked open-ended questions to better determine needs.
Removed stains on carpeting and sprayed interior with air freshener.
Coordinated with other departments to ensure seamless service delivery across all touchpoints.
Upheld company reputation by adhering to strict guidelines regarding privacy protection when handling sensitive client information.
Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
Branch Manager
Telkom SA
Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Maintained friendly and professional customer interactions.
Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Consulted customers to boost product sales and services.
Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Complied with regulatory guidelines and requirements.
Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
Education
No Degree - ND: Cost And Management According- Incomplete
Unisa
Pretoria South Africa
No Degree - National Certificate: Financial Management N4
Grahamstown Technical College
Grahamstown
High School Diploma -
Nombulelo Secondary School
Grahamstown South Africa
12.1992
Skills
Office administration
Customer service
MS office
Administrative support
Problem-solving
Time management
Attention to detail
Staff management
Recordkeeping and file management
Office management
Documentation and reporting
Schedule coordination
Decision-making
Business administration
Data confidentiality
Supplies ordering
Employee supervision
Team building and leadership
Deadline adherence
Performance improvement
Bookkeeping
Operations management
Process improvement
Timeline
Administrator
TEEZOO Properties
Data Capturer
Professional Mobile Mapping
Trade Inspector
Department Of Economic Development And Environmental Affairs
Service Agent
Telkom SA
Branch Manager
Telkom SA
No Degree - ND: Cost And Management According- Incomplete
Unisa
No Degree - National Certificate: Financial Management N4