Yulty Fransch
Administrator, Credit Control, Debtors, Creditors
Boksburg
Summary
I am an enthusiastic, self-motivated, reliable, responsible, and hard-working person. I am a mature team worker and
Experienced with managing office environments and coordinating administrative tasks to support organizational goals. Utilizes strong organizational skills and effective communication to enhance team productivity. Track record of implementing efficient processes and maintaining high standard of operational excellence. Credit management, debt collection, and risk assessment experience. Utilizes analytical skills and effective communication to resolve outstanding debts. Knowledge of financial regulations and best practices in credit control. Professional debt recovery specialist equipped to excel in this role. Proven track record in effective negotiation, conflict resolution, and communication. Strong focus on collaboration and achieving results. Reliable team player, adaptable to changing needs. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Detail-oriented Creditors/Accounts Payable Clerk with strong understanding of bookkeeping principles and customer service. Experienced in developing and managing efficient billing and posting processes. Considered focused and organized team player.
Overview
25
25
years of professional experience
Work History
Administrator
Standard Bank Group
03.2015 - 03.2024
- Manage/control that the right people have the right access to Information Technology systems.
- Access to systems, applications, processes, and information based on Role Matrix.
- Manage Dormant; Inactive; Correlation accounts monthly.
- Disable all user Ids of leavers and transfers as necessary.
- Ensure all Logical Access Management requests from the Service Management tool are properly filled and approved by relevant authorities to ensure easy reference and retrieval in future.
- Ensure any deviation from normal processes and procedures gets prior approval from relevant authorities and evidence for that is kept for future reference should such need arise.
- Report on Asset Information Register.
- Manage quarterly LAM Reviews.
- Onboarding Roles to MyAccess.
- Onboarding Applications to MyAccess.
- Create and Review Role Matrix
- Continually devise ways of improving processes and procedures around reviews of user access
- Provide information related to user access rights issues as requested by auditors.
- Address audit and Management Assurance findings by performing actions under area of responsibility.
- Process mapping.
- Data Governance
- Managing by adding and removing BU users and Business Generic mailboxes on GPO AD Group for both “Reply to All” and “Auto Populate” functions monthly.
- Monitor Data Breach incidences in Business to close any cabs.
- Managing TESSIAN user’s license when onboarded and exciting CMS BU.
- Production Support
- Monitoring the production mailbox, CQM, incident management and receiving incidents and requests from end-users, analysing these and either responding to the end user with a solution or escalating it to the other IT teams.
- Generic/Application mailboxes creation and access.
- Managing calls, emails and tickets raised by users regarding IT service requests, incidents and queries are properly assigned and tracked towards the resolution.
- Systems/Application access request and removal.
- Application error/issues escalate to IT.
- CQM admin (access, queries, client mapping to user’s, query tree validation, clean-up’s).
- XDS Administration (Create users and password resets).
- Project Administration
- Prepare monthly agile reports, including EXCO packs.
- Quarterly PI planning and prepare presentations.
- Support team member with deliverables on initiatives.
- Manage/monitor Initiatives on MS Project Management for progress and address potential issues.
- Schedule meetings and do minutes when required.
- Support team with all admin requirements.
- Order equipment and software for new Onboarding teams and initiative related.
- PA To Executive Director
- Maintain executive schedules.
- Make travel arrangements for business trips.
- Run errands for the manager.
- Keep up with expenses and produce regular reports.
- Respond to phone calls and emails for the manager.
- Prepare files for meetings.
- Taking and distributing EXCO minutes.
- TPFA (Third party administration)
- TPFA passwords
- Cut-off times
- Support for TPFA
- Open accounts
- Modify admin fee
- Close account
- Transaction details
- Statement details
- Own account transfer
- Modify/delete an own account transfer.
- Create a creditor
- Modify creditor details
- Making payments
Senior Credit Controller
Easigas PTY LTD
06.2013 - 01.2015
- Streamlined credit management processes, reducing overdue accounts and improving cash flow efficiency.
- Mentored junior staff, enhancing team performance and fostering a culture of accountability.
- Developed and implemented strategies for effective debt recovery, minimizing financial risk to the organization.
- Analyzed customer creditworthiness using advanced credit assessment tools, ensuring informed decision-making.
- Collaborated with sales teams to resolve payment disputes and maintain strong customer relationships.
- Conducted comprehensive audits of accounts receivable, identifying discrepancies and ensuring compliance with policies.
- Implemented automation in invoicing procedures, significantly reducing processing time and increasing accuracy.
- Led cross-functional initiatives to enhance financial reporting accuracy and improve overall operational efficiency.
- Collaborated closely with other departments – such as Sales or Customer Service – to resolve billing issues promptly and prevent future occurrences.
- Managed litigation cases involving delinquent accounts by liaising with legal counsel and providing necessary documentation for court proceedings.
- Evaluated credit risk by conducting thorough reviews of new customer applications, including financial analysis and reference checks.
- Enhanced cash flow for the company through diligent management of outstanding invoices and efficient debt recovery efforts.
- Optimized credit policies to balance business growth with minimized risks, resulting in increased revenue opportunities without compromising financial stability.
- Strengthened internal controls by identifying inefficiencies in existing procedures and recommending improvements to support sustainable growth.
- Established departmental targets for collections activities, driving accountability among team members and improving overall performance metrics.
- Played an integral role in the development of business continuity plans related to credit control operations, ensuring minimal disruption during unforeseen events.
- Successfully reduced debtor days through implementation of strict payment deadlines, clear communication with customers, and persistent follow-up on past due accounts.
- Created a system for early identification of problematic accounts, enabling swift action to minimize potential losses from bad debts.
- Conducted periodic audits of credit control processes, identifying areas for improvement and implementing corrective measures accordingly.
- Improved credit control processes by implementing effective collection strategies and collaborating with sales teams.
- Developed customized reporting tools for better visibility of aged receivables, enabling proactive management of potential bad debts and writeoffs.
- Maintained strong customer relationships while ensuring prompt payment, addressing disputes, and resolving discrepancies in a professional manner.
- Optimized credit approval and collection processes, improving operational efficiencies by over Number%.
- Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
- Managed budgets, assets, portfolios, accounts payable, and receivable and general financial reporting procedures.
- Introduced internal controls to monitor critical areas of financial control and devised Type corrective actions to address risks or deficiencies.
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Checked appraisals, title information and insurance documents for each property.
- Organized and finalized loan applications for underwriter review.
- Adhered to banking standards and government lending guidelines for loan services.
- Used Software and Software to perform credit appraisals, document verification and loan approvals.
- Streamlined account reconciliation processes by implementing automated systems and cross-departmental collaboration, leading to faster resolution of discrepancies.
- Regularly reviewed customer credit limits, adjusting them based on payment trends and financial health to strike the right balance between risk management and sales growth.
- Implemented industry best practices for credit control operations, keeping abreast of regulatory changes and ensuring compliance with relevant laws.
- Reduced overdue accounts by consistently monitoring receivables and initiating timely follow-ups with clients.
- Negotiated payment terms with customers based on their individual circumstances, maintaining good relationships while protecting the company''s interests.
- Reviewed and verified income, credit reports and employment histories for each borrower.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
Creditors Clerk
Aveng Mining
08.2012 - 05.2013
- Processed creditor invoices accurately and efficiently using advanced accounting software.
- Managed outstanding accounts, ensuring timely resolution of discrepancies and inquiries.
- Collaborated with cross-functional teams to streamline financial reporting procedures and improve accuracy.
- Trained junior clerks on best practices for invoice management and reconciliation processes.
- Implemented process improvements that enhanced workflow efficiency within the finance department.
- Conducted regular audits of accounts payable to ensure compliance with internal policies and regulations.
- Developed reports analyzing payment trends, providing insights to support strategic decision-making initiatives.
- Led team meetings to discuss challenges and share solutions, fostering a collaborative work environment.
- Assisted finance team in meeting month-end deadlines by diligently processing invoices and posting transactions to general ledger accounts.
- Continuously sought opportunities for process improvements within the accounts payable department, driving increased efficiency and effectiveness across all tasks related to creditor management.
- Collaborated effectively with cross-functional teams to ensure accurate and efficient invoice processing, leading to a reduction in discrepancies between sales orders and invoices.
- Supported annual audit preparations by providing comprehensive documentation of creditor transactions, facilitating successful completion of audits.
- Prepared detailed reports on account statuses for internal stakeholders, enabling informed decision-making regarding credit extensions or collections actions.
- Contributed to cash flow management by monitoring outstanding debts and following up with clients on overdue payments.
- Ensured compliance with company policies and industry regulations related to credit control processes through ongoing professional development efforts.
- Maintained accurate financial records for over 100 creditor accounts, ensuring timely payments and reducing late fees.
- Consistently met deadlines for processing credit applications, contributing to the organization''s ability to secure new business opportunities.
- Improved client relations by promptly addressing and resolving inquiries, leading to higher satisfaction rates among creditors.
Senior Debtors Administrator
MMD Mineral Sizing Africa (PTY) LTD
02.2011 - 07.2012
- Streamlined administrative processes to enhance operational efficiency and reduce turnaround times.
- Coordinated communication between departments to ensure timely information flow and project alignment.
- Implemented document management systems to improve data retrieval and maintain compliance standards.
- Oversaw scheduling and resource allocation, optimizing workforce productivity across projects.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed credit accounts to ensure timely payments and reduce outstanding debts.
- Conducted regular credit assessments to identify risk and establish appropriate credit limits.
- Facilitated communication with clients regarding overdue invoices, fostering positive relationships.
- Implemented process improvements for invoice reconciliation, enhancing accuracy of financial records.
- Led training sessions for junior staff on best practices in credit control procedures.
- Developed reports analyzing payment trends and cash flow forecasts to inform management decisions.
- Collaborated with sales teams to align credit policies with customer relationship management strategies.
- Streamlined collections processes, resulting in improved efficiency and reduced days sales outstanding (DSO).
- Supported sales teams by providing accurate credit information for new and existing customers.
- Increased collection rates through proactive account management and regular follow-ups with clients.
- Reduced overdue debt by closely monitoring customer accounts and taking prompt action on outstanding payments.
- Reached out to customers to check on payments and convey options.
- Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
- Consistently met or exceeded targets set for reducing outstanding balances while adhering to strict deadlines.
- Completed in-depth research of issues to develop accurate and effective solutions.
- Reviewed customer accounts for compliance with repayment obligations.
- Obtained payments and entered details into system.
- Ensured compliance with relevant financial regulations and legislation in all credit control activities.
- Performed checks of customer creditworthiness and current situations.
- Responded to disputes calmly and applied logical, knowledgeable approaches to devise solutions.
- Played an integral role in improving the company''s cash position by successfully negotiating mutually beneficial payment terms with clients.
- Enhanced company reputation through professional communication with customers, resolving disputes, and negotiating payment plans.
- Minimized bad debts by conducting thorough credit assessments for new clients and regularly reviewing existing client profiles.
- Facilitated the resolution of complex customer disputes, working closely with internal stakeholders to achieve mutually beneficial outcomes.
- Improved cash flow by implementing efficient credit control policies and procedures.
- Mitigated potential losses from high-risk customers by liaising with external collections agencies when necessary.
- Kept all operations compliant with applicable regulations and established company policies.
- Assisted in maintaining a healthy cash flow by promptly identifying and addressing potential credit risks.
- Established and maintained customer and staff policies.
- Supported the financial health of the business through diligent oversight and prompt action on any deviations from established credit control guidelines.
- Optimized workflow efficiency through the implementation of advanced software tools, enabling faster invoice processing and dispute resolution times.
- Negotiated payment plans with clients to recover outstanding debts efficiently.
- Utilized collection software to track accounts and manage follow-up communications.
- Resolved customer inquiries regarding account status and payment options professionally.
- Developed strategies to improve collections processes, increasing recovery rates consistently.
- Mentored junior collectors on effective communication techniques and compliance regulations.
- Analyzed account data to identify trends and optimize debt recovery efforts strategically.
- Collaborated with legal teams to assess options for escalated collections cases effectively.
- Conducted training sessions on best practices in debt collection and compliance standards.
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
- Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Streamlined collection processes, optimizing efficiency through automation and prioritization of high-risk accounts.
- Implemented customized payment plans based on debtor''s financial situation, increasing likelihood of full repayments over time.
- Maintained high volume of calls and met demands of busy and productive group.
- Maintained consistently high success rate of collecting on overdue accounts.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Contributed to team success by consistently meeting or surpassing established performance metrics with professionalism and expertise.
- Documented customer payment interactions and account statuses for future reference.
- Maintained detailed records of all collection activities, ensuring accuracy and timely reporting to management and clients.
- Enhanced client relationships by providing regular updates on account status and diligently adhering to communication guidelines.
- Identified and contacted customers with overdue accounts to address payment status.
- Assisted in training new hires on company policies, procedures, and best practices for effective debt collection techniques.
- Achieved successful settlements by skillfully negotiating terms agreeable to both parties involved in disputes.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Maintained comprehensive knowledge of state and federal debt collection laws, protecting the company from potential legal issues.
Senior Credit Controller
PROMINENT PAINTS (PTY) LTD
05.2007 - 01.2011
- Provided ongoing training and mentorship to junior credit controllers, fostering a culture of continuous learning within the team.
- Recommended approval or disapproval of commercial, real estate or credit loans.
- Managed daily financial functions in collaboration with accounting and payroll personnel.
- Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing, and sales tax returns.
- Followed up with delinquent accounts to obtain funds and reduce aging balances.
- Managed outstanding balance amounts by evaluating reports and determining collection statuses.
- Analyzed financial accounts to identify delinquent debts and initiate recovery efforts.
- Developed customized payment plans for clients, improving debt collection rates.
- Negotiated settlements with debtors, fostering positive relationships while ensuring compliance with regulations.
- Implemented strategies to streamline recovery processes and reduce operational costs.
- Trained junior staff on best practices in debt recovery and customer engagement techniques.
- Monitored industry trends and regulatory changes to maintain compliance in debt collection practices.
- Coordinated with legal teams to pursue litigation against non-compliant debtors when necessary.
- Evaluated performance metrics to drive continuous improvement in recovery strategies and client satisfaction.
- Used skip tracing and other techniques to locate debtors.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Maintained accurate records of all collections efforts, providing transparency and aiding in informed decision-making processes.
- Collaborated with other departments, sharing insights and strategies to optimize overall business performance and customer satisfaction.
- Contributed to departmental goals by consistently meeting or exceeding individual targets related to collections performance metrics.
- Reduced delinquency rates by implementing effective debt recovery strategies and conducting thorough account evaluations.
- Maximized revenue generation through consistent follow-up on accounts, applying persistence and professional communication skills to secure payments from unresponsive debtors.
- Managed a high-volume caseload of delinquent accounts while maintaining detailed notes on all communications for future reference or legal proceedings if necessary.
Branch Internal Audits, Homeloans and Asset Base Finance Specialist, Branch Controller, Teller Controller, Foreign Teller, Enquiries
NEDBANK
04.1999 - 04.2007
- Managed financial reporting processes to ensure compliance with regulatory standards.
- Analyzed budget variances and provided actionable insights to senior management.
- Developed financial models to support strategic decision-making initiatives.
- Led cross-functional teams in the implementation of new financial systems and tools.
- Streamlined monthly closing procedures, reducing turnaround time for financial statements.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Met with customers to provide information about available products and policies.
- Prepared balance sheets, cash flow reports and income statements.
- Assisted customers with account inquiries and banking services.
- Maintained cash drawer accuracy through diligent record-keeping.
- Trained new tellers on operational procedures and customer service standards.
- Resolved customer issues promptly, enhancing overall client satisfaction.
- Implemented best practices for compliance with banking regulations and policies.
- Monitored cash flow and reported discrepancies to management for resolution.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Educated customers on use of banking website and mobile apps.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
Education
Sage 50cloud Pastel - Bookkeeping
Sage
Johanessburg07-2026
Leadership - Leadership
CFC Johannesburg Bible College
Johannesburg12-2021
Higher Performance PA Or Administration - Business Administration
Astro Tech
Johannesburg09-2017
Bookkeeping - Bookkeeping
Boston Business College
Bedfordview01-1999
National Senior Certificate -
East Rand Senior Secondary School
Boksburg01-1997
Skills
Proficient in Sage, SAP 6; 3; and Business One (Financial Analytics), Excel VBA, Agile Model, MS Project Management, PowerPoint; JIRA, MS VISIO, COUPA, Syspro, JAVA, MS Teams, MS Word, MS Powerpoint, MS Access, MS Office, MS Outlook
John Maxwell training modules leadership and developing leaders around you
Financial Management, Business Management, draw up Business Plan, Business Administration, Change Management
Preparing financial statements
Cash flow management
Staff management
Fixed asset management
Statement reconciliation
Accounting management
Audit preparation
Bookkeeping
Financial forecasting
Account reconciliation
General ledger accounting
Budget preparation
Accounts receivable management
General ledger management
AP/AR invoicing
Team oversight
Financial statement review
Internal controls development
Financial management
Internal control management
Expense control
Cash flow forecasting
ERP systems expertise
Processing payments
Project management
Data tracking
Financial document review
Project accounting
Debt management
Accounts payable management
Month-end and year-end closings
Office workflow improvements
Balance sheet management
Grant administration
Multitasking
Time management
Team building
Task prioritization
Reporting oversight
Interpersonal communication
Relationship building
Active listening
Excellent communication
Written communication
Procurement management
Teamwork
Problem-solving abilities
Reliability
Team collaboration
Analytical thinking
Organizational skills
Attention to detail
GAAP compliance
Payment disbursement
Non-profit accounting
Purchase tracking
Expenditure review
Corporate strategic planning
Executive leadership advisement
Collections
Working capital management
Finance
Financial planning
Audit coordination
Intercompany transactions
Internal controls
Tax compliance
Procedure development
Negotiation
Management accounting
Budget administration
Payroll processing
Data entry
Recordkeeping and file management
Office administration
Administrative support
MS office
Documentation and reporting
Decision-making
Team building and leadership
Office management
Personable and approachable
Data confidentiality
Document management
Schedule coordination
Conflict resolution
Work Planning and Prioritization
Scheduling
Deadline adherence
Goal setting
Relationship development
Business administration
New hire onboarding
Timesheet processing
Events coordination
Operations management
Supplies ordering
Continuous improvement
Executive support
Flexible schedule
Record preparation
Project coordination
Expense reporting
Stakeholder relations
Presentation creation
Network administration
Multi-line phone systems
Travel arrangements
Equipment usage tracking
Payroll administration
Email management
Access control systems
Incident investigation
Identity management
Security auditing
Network security
Security risk assessment
Access control software
Incident reporting
First aid administration
Hazard identification
Contractor safety management
Workplace inspections
Electrical safety
Accident investigation
Manual handling
Safety training
Confined space entry
Occupational health monitoring
Safety audits
Emergency response plans
Safety inspections
References
- Vasagan, Govender, 011 636 0687, 072 193 3887, Standard Bank
- Magriet, Koch, 082 783 0624, Nedbank
- Angelique, Apies, 011 389 7700, Easigas
- Willem, Pieterse, 011 608 4801, MMD Mineral Sizing
- Barry, van Rooyen, 011 389 4600, Prominent Paints
- Tina, Kriel, 011 389 4600, Prominent Paints
Accomplishments
- Managing LAM Control to ensure Business Unit is aligned with LAM Governance and achieve 100% complete and accurate Reviews.
- Managing GPO Policies and Business Unit achieved green rating for POPIA with mid-year 2023 results.
- Served customers in a positive way, receiving two customer service awards in the past.
- Assisted credit manager in account collection by phone and mail, increasing accounts receivables by 20%.
Reason for leaving
- Standard Bank: Retrenched
- Easigas Pty Ltd: Better benefites
- Aveng Minning: Company closure
- MMD Mineral Seizing: Career advancement
- Nedbank: Career advancement
Timeline
Administrator
Standard Bank Group
03.2015 - 03.2024
Senior Credit Controller
Easigas PTY LTD
06.2013 - 01.2015
Creditors Clerk
Aveng Mining
08.2012 - 05.2013
Senior Debtors Administrator
MMD Mineral Sizing Africa (PTY) LTD
02.2011 - 07.2012
Senior Credit Controller
PROMINENT PAINTS (PTY) LTD
05.2007 - 01.2011
Branch Internal Audits, Homeloans and Asset Base Finance Specialist, Branch Controller, Teller Controller, Foreign Teller, Enquiries
NEDBANK
04.1999 - 04.2007
Sage 50cloud Pastel - Bookkeeping
Sage
Leadership - Leadership
CFC Johannesburg Bible College
Higher Performance PA Or Administration - Business Administration
Astro Tech
Bookkeeping - Bookkeeping
Boston Business College
National Senior Certificate -
East Rand Senior Secondary School