Kirsten Lourens

- Tasks like coding, building, maintaining and improving at least 39 excel reports that monitor everything from KPI's to Income and Expenses, to activity monitoring, etc.

- I have also been told to be the go to person whilst the director is occupied with new ventures, all of these that I have been showing immense initiative whilst keeping my day to day responsibilities up to date.

- I am also registered as an Information Officer for the company with the Information Regulator, I am responsible for maintaining and running my directors PPRA membership as well as all the admin for the CFDC the company is registered with.

- I am responsible for running all the month end processes, checking transactions, updating month end reports (that I built and created), calculating income and expenses for the company and providing payroll with salary runs for the team, this being said the financial wellbeing and state is completely available for me to see, so I know how well the company is doing.

-My excel, word, AI and coding/developing skills exceeds anyone else's and the problems no one can fix or have answers to, are given to me to find a solution, which I usually do

• Supervised daily operations, ensuring compliance with safety regulations and organizational standards.
• Coordinated staff schedules to optimize workflow and meet project deadlines.
• Trained and mentored new employees, promoting a culture of continuous improvement.
• Implemented process improvements, enhancing efficiency and reducing operational costs.
• Conducted regular performance evaluations, providing constructive feedback to team members.
• Managed inventory control, ensuring accurate stock levels and timely replenishment.
• Developed and maintained positive relationships with clients, addressing inquiries and resolving issues.
• Facilitated team meetings, encouraging collaboration and open communication among staff.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
• Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
• Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
• Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
• Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
• Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
• Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
• Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
• Maintained high safety standards to ensure secure workplace for all employees and visitors.
• Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
• Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
• Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
• Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
• Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
• Streamlined inventory management processes, leading to more organized and efficient stock handling system.
• Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
• Implemented cost-saving measures, significantly reducing operational expenses.
• Boosted team morale and performance, organizing regular training sessions and motivational meetings.
• Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
• Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
• Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
• Increased customer retention rates by implementing customer feedback into actionable improvements.
• Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
• Generated reports detailing findings and recommendations.
• Evaluated customer needs and feedback to drive product and service improvements.
• Collected, arranged, and input information into database system.
• Educated staff on organizational mission and goals to help employees achieve success.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Created and managed project plans, timelines and budgets.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Frequently inspected production area to verify proper equipment operation.
• Conducted regular reviews of operations and identified areas for improvement.
• Maintained database systems to track and analyze operational data.
• Developed effective improvement plans in alignment with goals and specifications.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Observed packing operations to verify conformance to specifications.
• Gathered, organized and input information into digital database.
• Devised and implemented processes and procedures to streamline operations.
• Supported creation of detailed, technical financial models to value potential acquisition targets.

• Coordinated schedules and appointments for executives, ensuring efficient time management.
• Assisted in preparation of meetings, including agenda creation and material distribution.
• Managed communication between departments, fostering collaboration and information flow.
• Maintained organized filing systems, improving accessibility and retrieval of documents.

• Oversaw daily operations to ensure team productivity and effectiveness.
• Mentored team members to enhance skills and performance.
• Implemented process improvements to streamline workflows and increase efficiency.
• Analyzed performance metrics to identify areas for improvement.
• Coordinated schedules and appointments for executives, ensuring efficient time management.
• Assisted in preparation of meetings, including agenda creation and material distribution.
• Managed communication between departments, fostering collaboration and information flow.
• Maintained organized filing systems, improving accessibility and retrieval of documents.
• Conducted research and compiled reports to support decision-making processes.
• Streamlined office procedures, enhancing operational efficiency and reducing redundancies.
• Developed and implemented tracking systems for projects, ensuring timely updates and follow-ups.
• Trained new staff on administrative processes, promoting consistency and knowledge transfer.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
• Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
• Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
• Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
• Aided executive in personal tasks such as scheduling appointments or running errands when needed.
• Maintained appropriate filing of personal and professional documentation.
• Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
• Improved time management of the executive through effective prioritization and organization of tasks.
• Displayed absolute discretion at handling confidential information.
• Coordinated events and functions with attention to detail ensuring successful execution.
• Accomplished project deadlines by assisting with task completion whenever required.
• Used discretion when handling confidential information.
• Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
• Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
• Provided research assistance on various projects, leading to informed decisions based on accurate information.
• Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
• Kept detailed track of household and maintenance inventory and schedules.
• Improved document management, established systematic filing system that accelerated information retrieval.
• Contributed to strategic planning sessions, prepared comprehensive meeting minutes for future reference.
• Reduced operational costs, negotiated with vendors to secure competitive rates for office supplies.
• Streamlined communication, acted as primary point of contact between executives and internal/external stakeholders.
• Reduced missed opportunities, diligently monitored emails and responded to time-sensitive requests.
• Maintained confidentiality, handled sensitive information with discretion and integrity.
• Improved organizational culture, initiated wellness program that promoted work-life balance.
• Enhanced client satisfaction, meticulously arranged client meetings and followed up on action items.
• Increased efficiency with organization of travel itineraries, ensuring seamless business trips.
• Enhanced executives' public image, coordinated logistics for public speaking engagements and press interviews.
• Facilitated smoother daily operations by promptly addressing and resolving administrative issues.
• Bolstered executive decision-making, conducted preliminary research on potential business ventures.
• Streamlined invoice processing to ensure timely payments, closely collaborated with finance department.
• Improved stakeholder communication, crafted and distributed concise briefing materials for executive presentations.
• Facilitated project completion, coordinated with cross-functional teams to meet deadlines.
• Streamlined office operations, implemented digital filing systems to reduce paper use and improve accessibility.
• Reinforced brand consistency, oversaw updates to company website and social media profiles.
• Boosted team morale, organized team-building activities that fostered positive work environment.
• Enhanced executive productivity by managing complex calendars and scheduling high-level meetings.
• Handled incoming mail, bills and invoices and completed appropriate actions.
• Entrusted to handle confidential and sensitive situations in professional matter.
• Participated in team meetings and staff training sessions.
• Identified needs and coordinated plans for travel and out-of-town functions.
• Facilitated transportation to and from appointments.
• Helped clients to maintain independence and quality of life.
• Developed and implemented activities to improve clients' quality of life.
• Monitored and reported any changes in clients' physical and mental health.
• Maintained entire family's schedule and organized events.
• Coordinated appointments with medical professionals.
• Liaised with key accounts to deliver targeted administrative household support.
• Provided emotional support and companionship to clients.
• Encouraged clients to take part in activities tailored to individual needs.
• Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
• Developed and implemented individual care plans tailored to needs of each client.
• Assisted with clients or patients with daily activities by helping with bathing, grooming, dressing and meal preparation.
• Preserved patient safety by following safety protocols.
• Provided assistance with medication management.
• Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
• Assisted clients with physical therapy exercises.

• Streamlined operational workflows to enhance efficiency and reduce downtime.
• Developed training programs to improve team performance and adherence to safety protocols.
• Implemented inventory management systems to optimize stock levels and reduce waste.
• Analyzed process data to identify areas for improvement and drive operational excellence.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked effectively in fast-paced environments.
• Worked flexible hours across night, weekend, and holiday shifts.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Strengthened communication skills through regular interactions with others.
• Paid attention to detail while completing assignments.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Organized and detail-oriented with a strong work ethic.
• Learned and adapted quickly to new technology and software applications.
• Resolved problems, improved operations and provided exceptional service.
• Proved successful working within tight deadlines and a fast-paced environment.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.

• Coordinated communication between clients and internal teams to ensure project alignment.
• Managed client inquiries and provided timely resolutions to enhance satisfaction.
• Developed and maintained strong client relationships through regular follow-ups.
• Assisted in creating client onboarding materials to streamline processes.
• Facilitated meetings to gather client feedback and identify service improvements.
• Supported cross-functional teams in delivering tailored solutions to clients.
• Monitored project timelines and deliverables to meet client expectations.
• Conducted market research to inform client strategies and service offerings.
• Collaborated closely with management on strategies to improve overall client satisfaction and engagement within the company.
• Streamlined communication between departments, ensuring efficient resolution of client requests and concerns.
• Collaborated with internal teams to develop customized solutions that addressed unique client challenges.
• Provided valuable insights for process improvements, leading to more efficient operations within the organization.
• Contributed to revenue growth with effective upselling strategies based on comprehensive knowledge of products and services.
• Managed a diverse portfolio of clients, adapting communication styles to suit individual preferences and requirements.
• Served as the primary point of contact for assigned clients, coordinating all aspects of their relationship with the company from initial inquiries through successful project completion.
• Supervised team members when needed during peak periods or absences, delegating tasks effectively while providing guidance and support.
• Improved client satisfaction by addressing concerns and providing prompt resolutions to issues.
• Developed comprehensive reports on client interactions, providing valuable insights for management review and decision-making processes.
• Increased client retention rates by maintaining a proactive approach to problem-solving and conflict resolution.
• Maintained a thorough understanding of industry trends, enabling informed recommendations on products or services that could benefit clients'' businesses.
• Conducted regular follow-ups with clients after issue resolution to ensure ongoing satisfaction and identify areas for improvement or additional support.
• Maintained detailed records of all interactions with clients, ensuring accurate documentation for future reference or dispute resolution purposes.
• Handled difficult situations with diplomacy and tact, navigating complex client relationships while maintaining a professional demeanor.
• Actively participated in team meetings and training sessions, sharing knowledge gained from work experiences and staying current with developments in the field.
• Enhanced company reputation by consistently delivering high-quality solutions tailored to client needs.
• Built strong relationships with clients through regular communication and excellent customer service.
• Assisted in the development of new business opportunities by identifying potential clients and establishing connections.
• Trained new hires on company policies, procedures, and best practices for optimal performance in their roles as Client Liaison Officers.
• Researched latest market trends and analyzed data to develop public relations strategies and tactics.
• Cultivated strong corporate image and identity with clear branding.
• Increased brand awareness through development and implementation of successful public relations campaigns.
• Identified metrics to measure and evaluate effectiveness of public relations campaigns and initiatives.
• Taught in-house employees strategies for successful internal and external communications.
• Oversaw social media presence and aligned posts to include branding and trending ideas.
• Prepared RFP and RFQ responses for new business pitches and presentations.
• Drafted speeches for company executives and advised on media talking points.
• Led crisis communications and media relations activities in response to challenging situations.
• Collaborated with other departments to develop integrated branding and public relations strategies.
• Managed editorial calendars and rescheduled PR events and meetings.
• Developed and promoted corporate brand, images and identity to media and public.
• Created and implemented systems and processes for monitoring media coverage.
• Reviewed marketing materials and documents for brand accuracy and trending design.
• Wrote engaging and successful press releases to control information and public opinion.
• Oversaw team of communications and media relations professionals with focus on achieving PR results.
• Authored fresh and engaging press releases and prepared complete press kits.
• Built and strengthened industry partnerships to improve product placements, amplify coverage and maximize effectiveness of marketing strategies.
• Fostered positive relationships with key business journalists in national and trade publications.
• Conducted media training for company executives and business leaders.