SIPHIWE PRECIOUS NHLAPO

• Generated interest in available goods and services to increase sales.
• Emailed customers comprehensive service information, contracts and after-care support packages.
• Anticipated clients' commercial needs and made appropriate recommendations.
• Navigated internal computer database for smooth client interactions.
• Established positive customer rapport using multiple communication channels.
• Created timely follow-up alerts for increased sales conversions and completions.
• Cold-called customers from assigned contact lists to build new business.
• Recorded customer information and interactions.
• Enabled efficient follow-up by accurately recording customer requirements and details in SAP Business One
• Facilitated strategic decision-making by producing accurate, comprehensive end-of-shift reports.
• Made outbound calls to businesses and individuals daily.
• Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
• Applied active listening skills for better understanding of client needs.
• Adhered to company script guidelines, ensuring consistency across all calls.
• Displayed excellent communication skills whilst interacting with diverse clientele.
• Completed tasks promptly and efficiently under little supervision, displaying excellent time management skills.

Prepared documentation, ensuring all files were up-to-date and readily available.

• Undertook general clerical duties including photocopying and scanning; kept workflow steady and uninterrupted.
• Liaised with suppliers, enabling timely delivery of office supplies.
• Improved office efficiency by maintaining organised filing system.
• Sorted mail daily, ensuring prompt distribution to relevant parties.
• Handled telephone calls professionally, resulting in positive customer feedback.
• Streamlined communication for better team coordination by promptly relaying messages.
• Completed tasks promptly and efficiently under little supervision, displaying excellent time management skills.
• Answered phones, replied to emails and directed calls to appropriate department.

• Updated company databases regularly for accurate record-keeping.
• Communicated and processed client information with discretion to maintain confidentiality.
• Trained junior clerks in best practices and daily administration requirements.
• Maintained clean and organised workstation to comply with office standards.
• Fielded general enquiries, providing knowledgeable, helpful customer support.
• Gathered and registered information on database.
• Streamlined communication for better team coordination by promptly relaying messages.