APHIWE MDLETYE
DOORNFONTEIN,SOUTH AFRICA
Summary
Driven and well-experienced individual with exceptional communication and problem-solving skills, paired with ability to handle challenging customer interactions calmly and professionally. Proficient in utilizing technology to streamline processes and improve customer experience. Committed to delivering outstanding service and contributing to customer satisfaction and retention.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work history
Telesales Consultant
SOUTH NATIONAL TAXI SOLUTIONS
JOHANNESBURG, SOUTH AFRICA
2025.08 - Current
- Applied active listening skills for better understanding of client needs.
- Handled customer queries, resolved issues promptly and professionally.
- Established rapport with clients to secure repeat business.
- Nurtured relationships with prospective clients through effective follow-ups.
- Used persuasive selling techniques for increased conversions.
- Identified potential sales opportunities through cold calling techniques.
- Reach monthly target of 40 legal cover clients and Taxi sales
CALL CENTRE ADVISOR
METROPOLITAN LIFE
MIDRAND, SOUTH AFRICA
2025.02 - 2025.06
- Utilized persuasive communication skills to secure new business opportunities.
- Fostered customer loyalty by offering tailored solutions based on their preferences and needs.
- Boosted customer satisfaction by providing detailed product information.
- Built rapport with potential customers to facilitate successful negotiations.
- Followed up on potential leads, converting them into profitable deals.
- Offered troubleshooting guidance over telephone, reducing need for on-site visits from technicians.
- Delivered personalised service to each caller, enhancing overall customer experience.
FIELD AGENT
EMERALD FUNERAL POLICY
JOHANNESBUG, SOUTH AFRICA
2022.03 - 2024.08
- Interpreted legislation and regulations, providing clear guidance to clients.
- Enhanced daily tasks through rapid acquisition and application of new skills, driving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Applied positive customer service approach to increase satisfaction levels.
- Recruiting and convincing clients to join cover.
- Approached over 30 customers daily.
CALL CENTRE AGENT
ITALK
RANDBURG, SOUTH AFRICA
2021.10 - 2022.02
- Managed high volume of inbound calls, ensuring swift response times.
- Utilized multi-line telephone systems for efficient call handling.
- Ensured maximum efficiency by adhering to Call Centre schedules and targets strictly.
- Facilitated positive customer experiences with attentive service.
- Documented all phone interactions for record keeping and quality control purposes.
SENIOR ACTIVATOR
LEPS TRADING SOLUTIONS
Johannesburg, SOUTH AFRICA
2019.04 - 2021.10
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Increased customer satisfaction by resolving issues.
CAMPAIGN PROMOTER
XP PROMOTIONS
JOHANNESBURG, SOUTH AFRICA
2018.02 - 2020.06
- Stimulated sales growth through in-store promotional events aimed at enhancing customer engagement and driving product awareness.
- Drove engaging product demonstrations to enhance customer interaction and increase in-store footfall.
- Improved sales performance by implementing effective upselling techniques during promotions.
- Represented brands at trade shows and exhibitions, enhancing public visibility and recognition.
- Built strong consumer relationships with engaging product demonstrations.
- Gathered customer feedback for improving future marketing strategies.
STUDENT ACCOMODATION AGENT
URBAN CIRCLE
JOHANNESBURG, SOUTH AFRICA
2019.01 - 2020.01
- Enhance customer trust through open communication and efficient handling of enquiries to foster positive relationships.
- Conducted viewings of properties for students, fostering a sense of home ownership amongst them.
- Facilitated promotion of new listings through strategic utilisation of digital platforms, aiming to engage potential customers and drive interest.
Education
BCOM INFOMATION MANAGEMENT - BUSINESS & ECONOMICS
UNIVERSITY OF JOHANNESBURG
SOUTH AFRICA 2018.01 - 2020.12
NATIONAL SENIOR CERTIFICATE - High School
WENDYWOOD HIGH SCHOOL
SOUTH AFRICA 2013.01 - 2017.12
Skills
- Persuasive selling techniques
- Knowledge of Microsoft applications
Experience with Zendesk platform - Interpersonal communication
- Company policy comprehension
- Telephonic etiquette
- Professional email exchange
- Mindfulness and resilience
- Fluency in multiple languages
Bilingual communication skills
Linguistic versatility - Active listening and negotiation
Sales closing techniques - Customer care
Affiliations
- Master of ceremony(MC) for social and corporate events
- Beauty and hair
- Team activities such as strategy games and team buliding
- Traveling
- Drama and music
- Hiking
- Blogging
Refernces
TSHEPISO MATEE
Team Leader
082 224 7503
SIYASANGA MAJOLA
Project Manager
078 406 6278
MAMORENA JELE
Manager
073 647 2996
LAURA RADEBE
Recruiter
087 985 0995
EUTHEE SEITHATI
Manager
081 797 2483
MPONTSHENG NTSHINGILA
CEO
084 878 4003
Timeline
Telesales Consultant
SOUTH NATIONAL TAXI SOLUTIONS
2025.08 - Current
CALL CENTRE ADVISOR
METROPOLITAN LIFE
2025.02 - 2025.06
FIELD AGENT
EMERALD FUNERAL POLICY
2022.03 - 2024.08
CALL CENTRE AGENT
ITALK
2021.10 - 2022.02
SENIOR ACTIVATOR
LEPS TRADING SOLUTIONS
2019.04 - 2021.10
STUDENT ACCOMODATION AGENT
URBAN CIRCLE
2019.01 - 2020.01
CAMPAIGN PROMOTER
XP PROMOTIONS
2018.02 - 2020.06
BCOM INFOMATION MANAGEMENT - BUSINESS & ECONOMICS
UNIVERSITY OF JOHANNESBURG
2018.01 - 2020.12
NATIONAL SENIOR CERTIFICATE - High School
WENDYWOOD HIGH SCHOOL
2013.01 - 2017.12