Summary
Overview
Work History
Education
Skills
PROJECTS / PROGRAMS
REFERENCES
Timeline
Generic
Siphesihle Puza

Siphesihle Puza

Sales Person
Johannesburg

Summary

I have entry level experience in Hospitality, Contact Centre, Retail & Event working. I am excellent in working with others to achieve a target on time and with excellence. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Call Centre Agent

Teleresources - Community Legal Clinic
Cape Town
10.2021 - 01.2022
  • Town
  • Programme funded by BPESA
  • Answering customer calls and also making calls to customers promoting the brand i was working for
  • Asking customer to subscribe and sign up for the policy we had ,solving problems which i gain good communication skills and got better at problem solving.
  • Learned and adapted quickly to new technology and software applications.
  • Resolved problems, improved operations and provided exceptional service.

Waitress

Platinum, Mount Nelson Hotel
Cape Town
2019 - 2020
  • I have small experience in hospitality industry , i worked in 2019 December holidays only
  • As a waitress Iʼve learnt to communicate and meet people of different back grounds , my duties were as follows
  • Providing excellent service to ensure clients customers are fully satisfied
  • Taking orders , delivering food and cleaning/ clearing tables
  • Answering questions ,suggesting and making recommendations to customers.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

General Worker

Dinosaur World
Johannesburg
12.2022 - Current
  • Its an event job where i work only on the weekends
  • Helping customers purchase the correct tickets, assisting them with everything they need and not sure of
  • Taking care of their children while playing as it is my number one priority to make sure they enjoy the experience and treated as equal.

Senior Sales Assistant

Robert Daniel - Twill Mens Formal Clothing
Cape Town
01.2022 - 12.2022
  • Provided customers with detailed information about products while learning about personal needs, budget and desires of each person.
  • Accepted and processed cash, check and card payments.
  • Set up delivery and repair appointments based on availability and individual schedules.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared Excel stock count and release and Point of Sale for stocktake and processing sales.
  • Checked with customers after sales to determine satisfaction and offer additional services such as assembly and warranties.

Education

Short Course - Security

MKI Security Training & Projects
Pretoria
01.2023 - Current

Matric

Y2K College
Cape Town

Short Course - Computer Practice

Silulo Ulutho Technologies
Cape Town

Skills

    Call Scheduling

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PROJECTS / PROGRAMS

ABSA/BPESA Innovation Cross Skill Programme ‐ OCTOBER 2021

• This was a 2 week workplace readiness skill programme that provides

• us knowledge to operate as successful Call Centre agents, sales agents in entry

• level positions within the Contact Centre Industry.


VOLUNTEER ‐ YABONGA ‐ AUG 2021

• certificate of completion of a support training at Yabonga Circles,

• training course include becoming socially connected, improving

• relationships with children and teenagers, positive parenting

• understanding reproductive health systems, developing resilience

• and positive self esteem for your child, sexual reproductive health

• Teenage pregnancy and contraception; HIV / Aids & TB by.

REFERENCES


ROBERT DANIELS

idah Katsande

+27 (78) 298-0793

idah@presidentialgroup.co.za


TELERESOURCES

Losha Chetty

010 003 6735

Losha.Chetty@telebest.co.za


George Catsicadellis

0800555772

admin@bid4gold.co.za


MOUNT NELSON

Luvo Douglas

(065) 853-8456

Nicholas@platinumsa.co.za


DINOSAUR WORLD

David Huni

+27 (71) 089-0110

hunidave@gmail.com


IYABONGA

021 761 2940

info@yabonga.org


BPESA

Samkelo Bloom

samkelo@bpesa.org.za

Timeline

Short Course - Security

MKI Security Training & Projects
01.2023 - Current

General Worker

Dinosaur World
12.2022 - Current

Senior Sales Assistant

Robert Daniel - Twill Mens Formal Clothing
01.2022 - 12.2022

Call Centre Agent

Teleresources - Community Legal Clinic
10.2021 - 01.2022

Waitress

Platinum, Mount Nelson Hotel
2019 - 2020

Matric

Y2K College

Short Course - Computer Practice

Silulo Ulutho Technologies

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Siphesihle PuzaSales Person