Summary
Work History
Education
Skills
Certification
References
Timeline
Generic
Sindiswa Biyela

Sindiswa Biyela

Newcastle,KZN

Summary

Customer Service Consultant with experience guiding prospects through needs analysis and product recommendations in financial services. Manages 20–40 multi-channel customer enquiries per day, resolves service issues promptly, and uses comprehensive product knowledge to strengthen satisfaction scores and online feedback. Supports sales conversations by matching customer needs to suitable products and services.

Work History

Customer Servive Consultant

Mtsinso Financial Solutions
08.2023 - Current
  • Liaised with potential customers to determine needs and provide recommendations.
  • Determined prospect needs and crafted appropriate responses to provide information on suitable products and services.
  • Achieved outstanding feedback through online customer surveys and feedback forms.
  • Used multiple channels to manage enquiries daily.
  • Troubleshot customer queries with comprehensive product knowledge.
  • Maximised customer satisfaction by resolving service issues promptly.

Customer Service Representative

Old Mutual
01.2020 - 05.2020
  • Monitored customer surveys and feedback to develop corrective actions for service-related issues.
  • Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
  • Processed and issued product orders and service upgrades for customers.

Bank Teller

Standard Bank
08.2012 - 09.2019
  • Adhered to strict financial and customer data guidelines to avoid breaches and information misuse.
  • Received cash and checks for deposit, verified amounts and endorsements, and examined for counterfeit bills.
  • Explained bank services, financial products and applicable fees to customers.
  • Verified identification account balances while cashing cheques.
  • Assisted customers in accessing safe deposit boxes and ATM operations.
  • Guided customers to make financial decisions with sound advice.
  • Conducted special service and account transactions for customers.
  • Counted funds accurately with manual and machine-assisted methods.
  • Helped customers open, close and update bank accounts.

Education

Diploma - Occupational Health & Safety

Allison Courses
Online

Diploma - Electrical Engineering

Allison Courses
Online

NQF 5 - Game Design (Information Technology)

NIIT ( DUT Campus)
Pietermaritzburg, KZN

Level N2 - Electrical Engineering

Umgungundlovu FET College
Pietermaritzburg, KZN

Certificate of Higher Education - Matric

Siyamukela High School
Newcastle

Skills

Customer needs analysis

Logistical planning

Process optimisation

Complaint handling

Service recovery

Telesales techniques

Call handling

Escalation management

Queue management

Cash handling

Customer satisfaction surveys

Service level agreements

Certification

EC1 Licence

References

  • Mr V Masondo
  • Director: Mtsinso Financial Solutions
  • Contact Number: 061 913 0603
  • Mrs Z Shwala
  • Manager: Standard Bank
  • Contact Number: 082 379 8472

Timeline

Customer Servive Consultant

Mtsinso Financial Solutions
08.2023 - Current

Customer Service Representative

Old Mutual
01.2020 - 05.2020

Bank Teller

Standard Bank
08.2012 - 09.2019

Certificate of Higher Education - Matric

Siyamukela High School

Level N2 - Electrical Engineering

Umgungundlovu FET College

NQF 5 - Game Design (Information Technology)

NIIT ( DUT Campus)

Diploma - Electrical Engineering

Allison Courses

Diploma - Occupational Health & Safety

Allison Courses

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Sindiswa Biyela