ANDREW PITSO
Johannesburg
Summary
Results-driven Sales Consultant, Customer Service Specialist, and Credit Assessor with comprehensive experience in banking, insurance, and medical aid brokerage. Proven ability to build strong client relationships, assess credit applications, and deliver tailored financial and insurance solutions. Adept at driving sales growth, managing customer inquiries, and ensuring compliance with industry regulations. Skilled in navigating complex product portfolios including personal loans, overdrafts, medical aid schemes, and various insurance products. Committed to providing exceptional service while supporting organizational goals and enhancing customer satisfaction.
Overview
9
9
years of professional experience
Work History
Sales Consultant/ Customer service/ Credit assessor
ABSA
Johannesburg, Gauteng
11.2017 - 07.2026
- Manage and process personal loan and overdraft applications, ensuring compliance with internal credit policies and regulatory requirements.
- Conduct thorough credit assessments, including affordability analyses, risk profiling, and verification of client documentation, to determine approval or decline of applications.
- Provide exceptional customer service by efficiently handling incoming queries related to loan products, account management, and transactional banking services across multiple channels (in-person, phone, and digital platforms).
- Offer tailored financial solutions to clients by assessing their needs and recommending suitable banking products and services, including credit facilities, savings plans, and insurance offerings.
- Liaise with internal departments such as credit, compliance, and collections to facilitate seamless application processing and resolution of client issues.
- Maintain accurate and up-to-date records of all customer interactions and application outcomes in accordance with data privacy regulations and bank protocols.
- Achieve and exceed sales and service targets, contributing to branch revenue through cross-selling of financial products.
- Support onboarding of new clients, including account opening, digital banking setup, and education on available services.
- Assist in monitoring portfolio performance, flagging at-risk accounts, and initiating proactive customer engagement for account rehabilitation.
- Continuously stay informed on product changes, regulatory updates, and market trends to provide reliable and informed financial advice to customers.
- Consistently achieved or surpassed sales targets.e
- Listened intently to customers to identify upselling opportunities.
- Cultivated strong client relationships through exceptional after-sales service, enhancing customer loyalty.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Followed brand guidelines to provide consistent customer experience.
- Provided accurate quotes and price information to inform customer decision-making.
- Developed engaging sales pitches to promote products and services of company.
- Achieved company targets by implementing successful sales strategies.
Education
NQF 6 - Management
Mancosa
Johannesburg, GP01-2026
NQF 5 - Banking
Cornerstone Performance Solution
01-2023
National Senior Certificate (Grade 12) -
Kliptown Secondary School
01-2012
Skills
- Credit Risk Assessment
- Loan Application Processing
- Financial Product Knowledge
- Customer Relationship Management
- Compliance and Regulatory Knowledge
- Financial Analysis and Reporting
- Data Entry and Documentation
- Cash Handling and Transaction Processing
- Sales and Lead Generation Techniques
- MS Office Suite (Excel, Word, Outlook)
- Dispute Resolution and Problem Solving
- Insurance Product Knowledge
- Policy Quotation and Underwriting
- Claims Processing and Documentation
- Risk Assessment and Management
- Customer Needs Analysis
- Sales and Negotiation Skills
- Regulatory Compliance (FICA, FAIS)
- Excellent verbal and written communication
- Attention to detail and Accuracy
References
Manager
Nondumiso Khumalo: 0843524118
Timeline
Sales Consultant/ Customer service/ Credit assessor
ABSA
11.2017 - 07.2026
NQF 6 - Management
Mancosa
NQF 5 - Banking
Cornerstone Performance Solution
National Senior Certificate (Grade 12) -
Kliptown Secondary School