Vuyokazi Gcinisa
Service Consultant
Sterkspruit
Summary
I am knowledgeable and dedicated customer service professional with extensive experience in the Banking industry. A solid team player who is proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Motivated to maintain customer satisfaction and contribute to company success. I specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing and maintaining relationships.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Customer Service Consultant
Capitec Bank
02.2015 - Current
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Maximised customer satisfaction by resolving service issues promptly.
- Processed and issued product orders and service upgrades for customers.
- Achieved outstanding feedback through online customer surveys and feedback forms.
Education
Certificate of Higher Education - Banking Analysis
Capitec School of Business
06.2023 - 12.2023
Certificate of Higher Education - undefined
Bankseta
01.2018 - 12.2018
Diploma in Accounting Sciences -
University of South Africa
01.2024 - Current
Skills
- Tele sales techniques
- Customer needs analysis
- Call Centre experience
- Customer relations
- Problem-solving
- Microsoft Office Suite
- Relationship-building
- Complaint handling
- Customer acquisition
- Critical thinking
- Sales expertise
Personal Information
- Date of Birth: 06/09/90
- Gender: Female
- Nationality: South African
REFERENCES
Buyiswa Zingani
Branch Manager at Capitec
(083) 953-1126
Teboho Modjidji
Regional Manager at Capitec
(073) 704-8066
Timeline
Diploma in Accounting Sciences -
University of South Africa
01.2024 - Current
Certificate of Higher Education - Banking Analysis
Capitec School of Business
06.2023 - 12.2023
Certificate of Higher Education - undefined
Bankseta
01.2018 - 12.2018
Customer Service Consultant
Capitec Bank
02.2015 - Current
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