Silvanus Govender
Cape Town
Summary
Dynamic Senior Field Technician with extensive experience at ATM Solutions, excelling in technical troubleshooting and client training. Proven track record of enhancing ATM uptime and achieving high first-time resolution rates. Proactive in inventory management and process improvement, ensuring compliance with quality control standards while delivering exceptional customer service.
Overview
27
27
years of professional experience
1
1
Certificate
Work History
Senior Field Technician
ATM Solutions
Cape Town
03.2011 - 01.2025
- Maintained and improved ATM uptime with expert troubleshooting and diagnostics
- Achieved high first-time resolution rates by swiftly addressing service calls
- Serviced low-performing sites weekly to enhance overall operational performance
- Installed and managed dye stain systems to improve security measures
- Revamped safe locking mechanisms for increased operational efficiency
- Evaluated and diagnosed faults in systems to enforce effective solutions
- Ensured compliance with quality control standards for all new installations
- Configured new sites in alignment with established Service Level Agreements (SLAs)
- Delivered comprehensive client training to ensure effective ATM utilization
- Effectively managed stock inventory to maintain optimal boot stock availability
- Streamlined the booking of faulty parts and ensured timely replacement with repaired items
- Maintained backup parts in excellent working condition
- Consistently finalized job cards and downtime reports promptly for better operational flow
- Supervised Junior Technicians' work, offering direction and recommendations.
Mini ATM Installer / Service Technician / Customer Relations
First National Bank
Cape Town
08.2009 - 02.2011
- Executed the installation and removal of Mini ATMs, adhering to high standards and strict deadlines
- Delivered comprehensive training for clients on ATM functionalities to promote optimal usage
- Provided efficient technical support through phone assistance, diagnosing and resolving issues within allowable timelines
- Identified potential sales leads and effectively conducted follow-ups to enhance sales opportunities
- Delivered strategic service call planning and route optimization to improve overall productivity
- Maintained effective stock levels to ensure seamless operations
- Timely submission of all administrative documentation as required
- Served diverse geographic areas, including Western Cape, Southern Cape, Northern Cape, and Central Karoo
- Managed the setup and coordination of the Special Events Caddy (Mobile Caddy) on a nationwide scale
- Assisted CIT Custodians as necessary, ensuring operational preparedness
Clinical Engineer Assistant
Netcare
Cape Town
02.2007 - 07.2009
- Assisted engineers with repairs and maintenance on hospital apparatus and equipment
- Monitored repaired systems daily to ensure performance and reliability
- Managed stock inventory effectively, ensuring resource availability
- Remained on standby and on-call for 24 hours, addressing urgent technical issues
- Compiled comprehensive technical reports for medical devices to aid operational oversight
Process Operator
South African Nylon Spinners
Cape Town
09.1997 - 12.2006
- Facilitated E I team meetings to drive consistency and collaboration
- Held full responsibility for machinery and batches produced, ensuring adherence to quality standards
- Minimized downtime through proactive operational management
- Executed warehouse and Hyster duties to support logistics
- Performed routine cleaning of plant and equipment to uphold health and safety standards
- Operated various hand tools, including power and air-compressed tools, with diligence
- Contributed to the Fire Fighting and First Aid Team, enhancing workplace safety preparedness
Education
Matric - Technical NTC3
Kasselsvlei Technical High School
Cape Town, South Africa11.1991
Skills
- Technical skills
- Administrative support
- Detail-oriented
- Self-motivated
- Confident
- Trustworthy
- Proactive
- Administrative Skills
- Supervision
- ATM maintenance
- Technical troubleshooting
- System diagnostics
- Inventory management
- Service level agreements
- Customer service
- Process improvement
- Client training
- Quality control
- System configuration
- Problem solving
- Equipment testing
- System maintenance
- Software diagnostics
- Maintenance and repair
Affiliations
Hiking and boating
Accomplishments
- Employee of the month for constant high uptime on a regular basis
Certification
- Certified ATM Technician
Languages
English
First Language
Afrikaans
Proficient (C2)
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Senior Field Technician
ATM Solutions
03.2011 - 01.2025
Mini ATM Installer / Service Technician / Customer Relations
First National Bank
08.2009 - 02.2011
Clinical Engineer Assistant
Netcare
02.2007 - 07.2009
Process Operator
South African Nylon Spinners
09.1997 - 12.2006
Matric - Technical NTC3
Kasselsvlei Technical High School
References
References available upon request.
Personal Information
Title: Senior Field Technician
References
References available upon request.
Similar Profiles
Michelle EstesMichelle Estes
VP of Operations at Atm SolutionsVP of Operations at Atm Solutions
Michelle EstesMichelle Estes
VP of Operations at Atm SolutionsVP of Operations at Atm Solutions
Jerod ClaryJerod Clary
Lead Vault Teller at Atm SolutionsLead Vault Teller at Atm Solutions