Goodenough Nkosinathi Mkhwanazi
Durban
Summary
Best well known as Nathi. I regard myself as a competent and intellectual individual. I have mastered substantial technical skills in the IT industry in the past 10 years. I am a quality-minded technician, skilled at driving quality improvements. Knowledgeable about handling administrative areas such as inventory management and documentation. I have earned outstanding recommendations from my current managers and team leads.
Overview
12
12
years of professional experience
Work History
Senior Field Technician
BET SOFTWARE
Umhlanga
12.2021 - Current
- IT support for Hollywoodbets branches Globally
- Full support of software and hardware on all IT equipment
- Configuring network equipment
- Active Directory and Domain management
- Provided on-site technical support for customers' operational needs.
- Conducted tests to ensure proper operation of systems after repairs or maintenance activities were completed.
- Performed advanced troubleshooting and repair of computer systems
IT Helpdesk Technician
BET SOFTWARE
Umhlanga
03.2021 - 11.2021
- Remote support for all Hollywoodbets team members
- Provided technical support to internal customers in a timely manner.
- Assisted users with troubleshooting computer issues via remote desktop sessions.
- Created user accounts and managed access privileges on networked systems.
- Maintained various databases of customer information and service requests.
- Documented all help desk activities including customer inquiries, resolutions, system configurations.
Senior IT Support Field Technician
CMS IT
Westville
11.2019 - 02.2021
- Performed preventative maintenance on equipment and systems to ensure optimal performance.
- Management Services, Administration
- Managing Azure SharePoint and Office 365
- Conducted site surveys for new installations, including evaluation of existing infrastructure and installation requirements.
- Provided technical support to customers via phone, email and in person.
- Diagnosed system issues by running tests, troubleshooting hardware and software problems and replacing defective components.
- Installed software applications according to customer specifications.
- Created detailed reports documenting all work performed onsite including labor, materials and expenses incurred during service calls.
Senior IT Support Technician
Nth Degree Technologies
Durban North
09.2018 - 11.2019
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Diagnosed problems using test equipment such as multimeters, signal generators, power supplies.
- Developed detailed reports documenting test results for analysis by engineers.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Provided technical support services to customers via phone or email communication.
- Installed software updates on customer machines while providing technical assistance when necessary.
IT Technical Support Jnr
Nth Degree Technologies
Durban North
05.2012 - 10.2017
- First-line desktop support
- Remote support intermediate
- Network Cabling
- Camera Installation and DVR Setup
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Conducted preventive maintenance procedures according to established schedules.
- Replaced defective components or parts as needed.
- Provided technical support services to customers via phone or email communication.
- Installed software updates on customer machines while providing technical assistance when necessary.
- Troubleshot systems and equipment and ran tests to make effective recommendations.
Education
Some College (No Degree) - Computer And Microsoft Fundamentals
Sappi Resource Centre
Stanger05.2012
National Senior Certificate Metric -
Stanger High School
Stanger2010
Some College (No Degree) - IT Engineering (COURSE NOT COMPLETED)
Cti Education Group
Durban NorthSkills
- Driver’s License C1 with own transport
- Troubleshooting Skills
- Equipment Installation
- Component Repair
- Quality Assurance Controls
- Good Communication and Interpersonal skills
- Problem-solving skills and attention to detail
- Excellent technical competencies
- Analytical and organizational skills
- Ability to learn new systems
- Team player
- Ability to prioritize
- Hardware & Software Technical skills
Languages
- English
- IsiZulu
Reference 1
- Shaun Thompson Company Director | CMS IT ShaunT@cmsit.co.za +27 83 236 8383
Reference 2
- Siboniso Wiseman Khumalo Group IT Service Delivery Manager | BET SOFTWARE sibonisok@betsoftware.com +27 82 834 4963
Reference 3
- Duncan Miller Head Of all Departments | Nth Degree Technologies duncan@nthdegree.co.za (082) 497 1376
Reference 4
- Khulekani Makhwasa IT Helpdesk Team Lead | BET SOFTWARE khulekanim@betsoftware.com +27 72 548 8129
Timeline
Senior Field Technician
BET SOFTWARE
12.2021 - Current
IT Helpdesk Technician
BET SOFTWARE
03.2021 - 11.2021
Senior IT Support Field Technician
CMS IT
11.2019 - 02.2021
Senior IT Support Technician
Nth Degree Technologies
09.2018 - 11.2019
IT Technical Support Jnr
Nth Degree Technologies
05.2012 - 10.2017
Some College (No Degree) - Computer And Microsoft Fundamentals
Sappi Resource Centre
National Senior Certificate Metric -
Stanger High School
Some College (No Degree) - IT Engineering (COURSE NOT COMPLETED)
Cti Education Group
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