Moloko John Hlongoane
Pretoria,GP
Summary
- DO ( Dissolved Oxygen Measurement)
- Chlorine and Conductivity Measurement
- Online Analyser
- Vibronic in Liquids and Solids
- Introduction to Easy PLC’s (Programmable logic Controllers)
- Introduction to PLC’s (Codesys)
- Capacitive Measuring Technology
- Guided Radar
- Working on heights
- Safety Induction and awareness Skills Acquired Communication
- Well-developed communication skills gained through dealing with internal and external customers.
- Able to give and take detailed instructions even when under pressure.
- Ability to express my ideas clearly and confidently. Team Work
- My work environment has always been based in team settings where co-ordination along with commitment towards a team goal is important. Planning and organizing
- I developed the ability to plan daily activities, prioritize work and carry it through effectively.
Service-oriented Senior Field Technician successful at maximizing customer satisfaction. Skilled in managing documentation, inventory and reporting. Demonstrated abilities in Level, Analytics, Pressure, Temperature, Flow equipment repair and maintenance.
Overview
11
11
years of professional experience
Work History
Senior Field Technician
Endress + Hauser
06.2018 - 08.2020
- Service (based @ Heineken brewery, Provide high quality and effective field service delivery to Endress+Hauser to Customers
- Customer Plant optimization
- Provide advice to Customers on Applications and Processes within context of Endress+Hauser Industry focus
- Execution of Endress+Hauser Added Value Services (AVS) including
- High quality on-site calibrations (including 3'd Party after qualification)
- Maintenance activities e.g., on-site verifications (including 3'd Party after qualification)
- Commissioning of devices (including 3rd Party after qualification)
- Facilitate Customer Training sessions (Customized and Standardized Modules) on-site and in-house (where required)
- Execute Installed Base Analysis (Data collection) activities on-site and cooperate with Installed Base Analysis Consultant to ensure successful project execution and delivery (where required)
- Execution of On-Site Support Services, Diagnostic & Repairs Services for Endress+Hauser devices (where required and necessary)
- In-House repairs of customer devices in Branch workshop (where required and necessary)
- Support Endress+Hauser Customers and ensure Customer satisfaction
- Advise Customers on best practices, device selection, installation and migration
- Build and maintain good customer relations whilst on-site
- Completion and production of high-quality Service Reports and relevant documentation timeously (on-site) to ensure Customer satisfaction and sign-off by Customer signature- 24-hour turn-around time
- Complete MSE entries, upload relevant documentation and maintain Time APP data- 24-hour turnaround time
- Ensure accurate recording and booking of own Hours, unproductive and productive
- Interact with all departments, Sales, Projects, Marketing, Logistics and Finance (Controlling)
- Support Service Management with investigation regarding C360 Complaint Management cases (Service related)
- Utilize C360 for Customer interactions, communications and new opportunities capture and communication
- Provide Application support and advice to Field Service Technicians and Trainees
- Maintain competences with latest technologies, Endress+Hauser products, solutions and services
- Develop and maintain competences regarding Process Applications within relevant Industries as per Endress+Hauser's Industry alignment focus
- Develop and maintain Service competences regarding Endress+Hauser Strategic Solutions implemented locally
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components
- Calibrated new and existing equipment for optimal performance
- Performed annual service visits and completed preventive maintenance on systems
Field Technician
Heineken brewery
01.2011 - 06.2018
- Perform regular maintenance on all instruments as per maintenance schedule
- Calibration of instruments during production lines maintenance and shutdown
- Complete and issue calibration certificate for calibrated Instruments
- Commissioning of instruments on new plants
- Troubleshooting and problem solving on occurring breakdowns
- Complete and submit breakdown reports to customer
- Read and interpret technical manuals for instruments
- Coaching and mentoring of apprentices
- Perform housekeeping tasks by applying 5s principle
- Compile reports and monthly individual KPI and company’s targets
- Comply with health and safety working environments as per standard operating procedures
- Recommend solutions to customer
- Perform monthly stock take on stock on hand.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components
Trainee Technician
Hauser
09.2009 - 01.2011
- Projects service/Workshop Field Service, Tagging and ranging of instruments for flow, temperature, pressure, analysis and recorders
- Preparation of instruments for inspection Service Department
- Working with workshop repairs and technical advice department for recommendations to customer Applications, helping them with troubleshooting and problem solving
- Field Service
- Visiting different plants and being exposed to different kinds of customer problems which had to be solved
- Training includes going to field to help customers with breakdowns on instrumentation, commission of new installed instruments for food, pharmaceutical, breweries and petrochemical industries
- Troubleshooting and problem-solving loop repairs, calibration and ranging of instruments both HART and PROFIBUS
- Commissioned PROFIBUS instruments at SASOL in Sasolburg for their new plant
- Demonstrated to customers proper methods for operating equipment after it had been installed
Quality Control
03.2009 - 09.2009
- Perform visual inspection on incoming dashboards from supplier
- Approves or decline materials based on company quality specifications
- Perform re-work on minor non-conformance materials
- Remove all non-conformance material and return them to supplier
- Documents inspection results by completing weekly reports and share it with relevant parties
- Maintaining safety and healthy working environment by following working standard procedures.
- Created and deployed best practices to improve efficiency and reduce defects
- Evaluated components and final products against quality standards and manufacturing specifications
- Inspected quality of products, taking note of functionality, appearance and other specifications
Education
National Diploma - Electrical Engineering- Instrumentation
Tshwane South College
Pretoria, GP 06.2023 - 06.2014
Grade 12 –Matric -
Tom Naude
Polokwane, LP 01.1995 - 12.2000
Skills
Professional development certificates and TrainingTrade Test – section 13Adroit 70 – Configuration (Scada)Samson - Control valveBasic Flow and PressureCompucalPH MeasurementComputer skillsI have a good knowledge ofMicrosoft office programs and able to work with operating systems such as W@M, Compucal and SCADA
Problem-Solving
Customer Relations
Diagnostics and troubleshooting
Schedule Management
Technical Analysis
Technical Support
Timeline
National Diploma - Electrical Engineering- Instrumentation
Tshwane South College
06.2023 - 06.2014
Senior Field Technician
Endress + Hauser
06.2018 - 08.2020
Field Technician
Heineken brewery
01.2011 - 06.2018
Trainee Technician
Hauser
09.2009 - 01.2011
Quality Control
03.2009 - 09.2009
Grade 12 –Matric -
Tom Naude
01.1995 - 12.2000