Sibusiso Denise Moraka
HR Frontline Administrator
Cape Town
Summary
A hardworking, adaptive and passionate individual with strong organizational skills and who is gaining new knowledge and experiences every day. Ready to help the team achieve company goals, offering excellent communication, interactive and social skills as well as sound judgment. An organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team and company goals. Provide excellent client and customer services. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, adaptability, communication, customer service, and problem-solving skills.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Human Resources Frontline Administrator
The Foschini Group
07.2023 - Current
- Part of a system, of the human resources (HR) team that coordinates with clients and facets of the HR department.
- Liaised with customers and management to better understand customer needs and recommend appropriate solutions.
- Evaluated customer needs and feedback to drive product and service improvements.
- Coordinated between the HR department teams to solve customer and clients' requests and bring about the best solutions.
- Coordinated with employees complete the necessary paperwork to get new hires, leave updates and medical information, established in the business' system.
- Coordinated with customers in navigating company website and placing online orders, improving overall user experience.
- Identified areas of improvement for clients' operations, implementing targeted solutions to increase productivity.
- Directed employees with the enrolling of the new systems and guided them to familiarize themselves with the varying tasks in the network.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Investigated and updated employees records in order to respond with accurate information.
- Helped to record employee complaints to the correct HR departments.
- Protected employees' information and data with external confirmations of employment.
- Achieved multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Facilitated open lines of communication between management and staff, fostering a positive work environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Ensured compliance with company laws and regulations through diligent review of company practices and policies.
- Enhanced employee engagement by implementing comprehensive HR programs and initiatives.
Event's Organizer and Hostess
Sealzed Group
09.2022 - 02.2024
- Hosting over a hundred clients during events such as business conferences and entertainment concerts.
- Worked well in a team setting, providing support and guidance to ensure that clients' needs were well taken care of during the events.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Developed strong written and verbal communication, social and organizational skills through working in a group to solve any problems.
- Worked effectively in fast-paced environments, as well as managed multiple tasks at a time.
- Managed time efficiently in order to complete all tasks within deadlines.
- Managed registration processes efficiently to ensure seamless guest experiences at events.
- Collaborated with cross-functional teams to ensure smooth execution of large-scale events, resulting in positive feedback from stakeholders.
Intern Trauma Facilitator
Life Counsel Group
1 2021 - 06.2023
- Remained energetic and demonstrated passion for helping clients by applying active listening.
- Counseled individuals regarding traumatic-related problems such as sexual abuse, substance abuse, and family issues to modify behavior and improve personal adjustment.
- Interacted with clients to assist in gaining insight and perspectives into their trauma-related stresses, defining goals, and planning action to achieve effective personal development and adjustment.
- Successfully implemented evidence-based interventions to address symptoms of anxiety, depression, trauma, or other mental health concerns among clients.
- Learned new skills such as verbal and written communication and applied them to daily tasks to improve personal efficiency and productivity
- Provided crisis intervention during emergency situations, offering immediate support to individuals experiencing emotional distress or trauma.
- Learned to source out own clients by marketing and advertising on social media.
- Implemented trauma-informed approaches to care, recognizing the impact of adverse life experiences on clients'' mental health and functioning.
- Improved patient outcomes by implementing evidence-based trauma care protocols and procedures.
Education
Bachelor of Arts - Psychology
Pearson Institute of Higher Education
Pretoria 01.2018 - 04.2020
Bachelor of Social Science Honors - Applied Psychology
South African College of Applied Psychology
Pretoria 02.2022 - 05.2022
Skills
Effective Communication
Activities
- Attained a verification of attendance with Applied Metapsychology International for the Trauma Incident Reduction Workshop for the trauma facilitator internship.
- Currently completing modules on the Youth Employment Services program such as Marketing, Growth Mindset, SMART Goals, and Planning.
Personal Information
- Date of Birth: 04/03/00
- Gender: Female
- Marital Status: Single
Accomplishments
- Attained a verification of attendance with Applied Metapsychology International for the Trauma Incident Reduction Workshop for the trauma facilitator internship.
- Currently completing modules on the Youth Employment Services program such as Marketing, Growth Mindset, SMART Goals, and Planning.
Timeline
Human Resources Frontline Administrator
The Foschini Group
07.2023 - Current
Event's Organizer and Hostess
Sealzed Group
09.2022 - 02.2024
Bachelor of Social Science Honors - Applied Psychology
South African College of Applied Psychology
02.2022 - 05.2022
Bachelor of Arts - Psychology
Pearson Institute of Higher Education
01.2018 - 04.2020
Intern Trauma Facilitator
Life Counsel Group
1 2021 - 06.2023
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