Bachelor in Health Sciences
Shyra Gokul
Registered Nurse
Durban,Kwa Zulu Natal
Summary
46yr old Indian female and the proud mother who joined the nursing field in early twenties after being exposed to hospital environment in a previous job. Through humility approach and natural ability to interact with people. Motivated and encouraged by colleagues and family to pursue a career in health care. Nursing career was the foundation on which current skills and competencies developed and acquired, which has now positioned me to add value in the health care industry. Motivation comes from working in the field which is loved and will always be passionate about. Self-disciplined, enthusiastic, a positive thinker who is dedicated, hardworking, caring and compassionate, mentor and coach, a team leader who also understanding the importance of chain of command in the working environment. Committed and passionate about improving health care for the lives of people. In public health since 2011 with non-governmental organizations who actively collaborate with Centre for disease and pepfar - 13years Driven and skilled with extensive background in public health prevention and treatment.
Overview
13
13
years of professional experience
30
30
years of post-secondary education
5
5
Languages
Work History
Clinical Advisor
Health Systems Trust
Durban
2023.10 - Current
- Trained new staff to maintain consistency and quality throughout clinic service provisions.
- Coordinated staff rotas to meet service requirements whilst remaining under budget.
- Applied changing health care legislation for full practice compliance.
- Collaborated with external providers to meet patient care continuity needs.
- Planned annual budgets to meet operational needs within financial targets.
- Support Actioning public health campaigns to educate patients on current issues.
- Set and monitored performance targets for optimised service-user care.
- Evaluated resource and service use to maximise department productivity.
- Managed daily service operations through strategic care planning.
- Reviewed staff performance and implemented training to enhance strengths and reduce weaknesses.
- Improved clinic conversion rates through staff sales and marketing training.
- Offered specialised nursing guidance to uplift care quality across clinic practices.
- Led multidisciplinary teams in delivering exceptional care throughout patient visits.
- Used team and customer feedback to continually evolve and improve service provisions.
- Motivated clinic teams to meet performance and productivity targets, exceeding customer expectations.
- Coordinated staff schedules to maintain operations whilst remaining under budget.
- Facilitated project performance assessment by reviewing data trends, using Microsoft Power BI and Tableau.
- Prepared and submitted performance reports to enable accurate tracking of progress towards company goals.
- Drove continuous improvement by identifying areas that required support and organizing refresher training.
- Collected data regularly to measure achievement against pre-agreed performance indicators.
- Contribute to development of quality planning and reporting processes to maintain compliance with internal and external quality checks.
Clinical Quality Improvement Mentor
Maternal and Adolescent Health ( Match)
Durban
2011.03 - 2024.02
- Provided constructive feedback and guidance, challenging mentees to expand perspectives and reach full potential.
- Delivered one-on-one sessions to guide mentees through various subjects and challenges.
- Adapted mentoring approach to accommodate different learning styles and personalities.
- Listened actively to mentees' concerns, goals and challenges, providing empathetic understanding and personalised guidance.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Engaged with stakeholders to build relationships and brand awareness.
- Supported team by demonstrating respect and willingness to help.
- Generated Key Performance Indicator reporting to drive better performance.
- Displayed energy and enthusiasm in fast-paced environment.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Area Coordinator
Health Systems Trust
Durban
2019.09 - 2023.09
- Conducted training sessions to educate employees on best practices and procedures, increasing team performance.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Approached new tasks and projects with enthusiasm and passion, increasing employee motivation and morale.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Planned and managed resources and budget to support and deliver objectives.
- Allocated teams, materials and calendar space for individual projects.
- Provided constructive feedback and guidance, challenging mentees to expand perspectives and reach full potential.
- Cultivated strong and trusting rapport with clients, building safe and inclusive environments.
- Guided clients in goal-setting techniques to support ongoing progress after program completion.
- Mentored individuals across various levels of experience, providing guidance and support to both aspiring professionals and seasoned leaders.
- Developed and implemented training and counselling programs to address client needs.
- Evaluated students using standardised criteria to determine abilities and learning needs.
- Implemented proven methods to overcome common barriers to learning.
- Promoted perseverance and determination as key components of student success.
- Adapted mentoring approach to accommodate different learning styles and personalities.
- Created and delivered project presentations to stakeholders.
Quality Improvement Co-ordinator
Health Systems Trust
Durban
2018.09 - 2019.09
- Investigated and implemented ideas for quality improvement, increased productivity and cost reduction.
- Participated in clinical risk and quality improvement initiatives activities.
- Supported care quality improvement initiatives through reliable documentation and administration.
- Monitored and coordinated quality improvement plan actions and responses to verify quality standards.
- Developed quality improvement systems and policies, boosting quality rating.
- Coordinated Quality Improvement Activities (QIAs) to identify performance areas for improvement.
- Evaluated project success using quality improvement tools, highlighting growth areas.
- Audited department performance and identified quality improvement areas for continual growth.
- Assessed technical project needs, adhering to requirements and specifications to guarantee installation quality and equipment longevity.
Facility Mentor
Health Systems Trust
Durban
2015.03 - 2018.08
- Generated insights through stakeholder engagement, collating and applying recommendations.
- Created and delivered project presentations to stakeholders.
- Presented and gained approval for product propositions from stakeholders and senior management.
- Established improved workflows to maximise communication and efficiency.
- Created email notifications, invitations and agendas for meetings, events and appointments.
- Supervised administrative work staff performance and set goals for staff.
- Designed new learning and development programmes that deliver best employment practice.
- Monitored employee progress, offering feedback to management on additional training requirements.
- Analysed training needs to determine learning styles and skills shortages.
- Facilitated soft skills training, improving communication and interpersonal abilities.
- Analysed training requirements at individual, team and organisational level.
- Outlined HR objectives and assessed learning outcomes to guide planning activities.
- Engaged professionals in industry-specific knowledge, techniques and methodologies.
- Tracked impact of training programmes against pre-established metrics.
- Oversaw financial reporting processes, maintaining accuracy and compliance with regulatory standards.
- Managed timely and accurate reporting of various financial transactions and information for detailed analysis.
Education
Certificate of Higher Education - Metric
Dr A. D Lazarus Secondary
South Africa 1995.01 - 2024.12
Diploma in Nursing - Nursing
Addington College of Nursing
South Africa 2008.01 - 2010.12
Skills
Very Good verbal and written communication
Mentoring and coaching
Computer Literate- MS Word, Excel, Office and Power Point
Well updated on current Health Policies, Guidelines Acts, Protocol and Procedures
Effective interpersonal conflict resolution, problem solving and negotiation skills
Good organizational planning: Office Management, administration and finance
Interests
Public Health
Timeline
Clinical Advisor
Health Systems Trust
2023.10 - Current
Area Coordinator
Health Systems Trust
2019.09 - 2023.09
Quality Improvement Co-ordinator
Health Systems Trust
2018.09 - 2019.09
Facility Mentor
Health Systems Trust
2015.03 - 2018.08
Clinical Quality Improvement Mentor
Maternal and Adolescent Health ( Match)
2011.03 - 2024.02
Diploma in Nursing - Nursing
Addington College of Nursing
2008.01 - 2010.12
Certificate of Higher Education - Metric
Dr A. D Lazarus Secondary
1995.01 - 2024.12