SHARON N KASOMO

Victoria Falls Hotel

Victoria Falls , Zimbabwe

01.2020 - Current

Enhancing customer satisfaction by promptly serving drinks and meals as well as greeting and serving customers with a smile
Maintaining a clean and organised bar area for smooth operations.
Managing cash transactions accurately, ensuring no discrepancies at shift end.
Preparing cocktails according to recipe, resulting in consistent taste and presentation.
Carrying out daily opening and closing duties meticulously, maintaining operational readiness.
Collecting payments from customers efficiently, reducing billing errors.
Monitoring alcohol consumption by patrons responsibly; refuse service when necessary.
Adhering strictly to health and safety guidelines during all tasks performed.
Ensuring all bar tables & chairs were clean before, and after Guests arrived and left.
Serving beverages with efficiency and friendliness, ensuring guests' satisfaction and offering advice on menu selections.
Assisting bar staff prepare garnishes and mixing cocktails during busy bar periods.
Warmly greeting over 300 daily customers to establish and maintain excellent first impressions.
Creating a friendly, welcoming atmosphere to encourage positive guest experiences, andprolonging visits to increase profitability.
Thoroughly wiping down and disinfecting tables, increasing consumer confidence in internal hygiene practices.