Nikkita Van Der Merwe
Hospitality, CAT
Florida Lake
Summary
Motivated Waitress with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers and specialty items. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Reliable employee, offering excellent communication and good judgment.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of post-secondary education
Work History
Bar Waitress
The Joker Pub & Grill
Roodepoort
12.2021 - 04.2022
- Greeted customers in bar area of busy, fast-paced restaurant with energy and enthusiasm.
- Took drink and food orders, detailed new menu items and specials and recommended add-ons.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Checked identification for minimum age for sale of alcoholic beverages.
- Assisted bartenders with washing of glasses and bar equipment when unusually busy.
- Performed opening and closing duties within bar area according to schedule.
- Cleared plates and utensils, cleaned table and chairs and prepared new place settings.
- Handled complaints and questions relating to drinks or food promptly.
- Communicated with guests to record orders and assess needs.
- Assisted with bartending duties during high-volume shifts.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Maintained clean and organized bar area.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
Restaurant Waitress
Abbie's Family Restaurant
Honeydew
03.2017 - 04.2017
- Increased sales significantly by upselling higher-end products to customers.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Education
High School Diploma -
High School Bastion
Witpoortjie 01.2021 - 12.2021
Skills
- Bartending
Timeline
Bar Waitress
The Joker Pub & Grill
12.2021 - 04.2022
High School Diploma -
High School Bastion
01.2021 - 12.2021
Restaurant Waitress
Abbie's Family Restaurant
03.2017 - 04.2017
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