SENZENI MOYO
Johannesburg
Summary
Results-driven waitress with WSET Certificate Level 2 and over 6 years of experience in the hospitality industry. Demonstrates strong leadership qualities and a track record of achievement in delivering exceptional dining experiences. Skilled in wine service with a deep understanding of varietals and pairings. Seeking to apply leadership abilities and proven performance to drive customer satisfaction and contribute to the success of a high-end restaurant. Dedicated to maintaining professionalism and upholding the establishment's reputation for excellence.
Overview
15
15
years of professional experience
Work History
BAR WAITRESS
Willside Restaurant
01.2021 - Current
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Increased repeat business by establishing rapport with patrons and remembering their preferences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Consistently met sales targets by effectively promoting daily specials and seasonal offerings to patrons.
- Increased beverage sales by 20% within first year through targeted marketing and staff training initiatives.
- Streamlined drink preparation processes by mastering efficient pouring techniques and multitasking skills.
- Reduced order wait times by quickly processing transactions using point-of-sale systems.
BAR WAITRESS
Possums On Burnside
04.2015 - 08.2020
- Assisted in day-to-day operations of bar, including staff supervision, scheduling, and inventory management.
- Implemented strategies to optimize workflow and improve efficiency, resulting in reduced wait times and increased customer satisfaction.
- Conducted performance evaluations and provided constructive feedback to staff members, fostering positive work environment.
- Played key role in developing and implementing marketing initiatives to attract new customers and retain existing ones.
- Managed vendor relationships, negotiating contracts and ensuring timely delivery of supplies.
- Assisted in development of wine list, selecting new offerings to appeal to diverse customer base.
- Participated actively in weekly staff meetings, offering constructive feedback on how to improve overall operations and sharing ideas for new promotions or events.
- Supported positive work environment by collaborating with colleagues, assisting them when needed, and contributing to team morale.
- Poured and prepared mixed drinks for over 200 customers daily.
WINE WAITRESS
Burnside Restaurant
08.2009 - 03.2015
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Managed comprehensive wine list featuring local and international selections, ensuring accurate inventory control and optimal stock levels.
- Implemented creative wine promotions and events, resulting in 30% increase in wine sales within first year.
- Conducted wine tastings and educational sessions for patrons, fostering deeper appreciation for wine culture and enhancing customer engagement.
- Collaborated with kitchen staff to develop wine pairing menus, contributing to cohesive and elevated dining experience.
- Maintained polished and professional appearance while delivering attentive and personable service to guests.
Education
No Degree - WSET LEVEL 2
Wine & Spirit Education Trust
London| United Kingdom01.2024
Skills
- Extensive knowledge of wines and wine service techniques
- Strong leadership and management abilities
- Exceptional customer service skills
- Inventory management and control
- Effective communication and interpersonal skills
- Attention to detail and ability to multitask
- Proficient in POS systems and Microsoft Office Suite
Languages
English
Additional Information
MEDICAL CERTIFICATE- VALID 6TH DECEMBER 2024
US CD1 VISA- VALID 2027
STCW CERTIFIACATE OBTAINED| DECEMBER 2022
REFERENCES
REFERENCES READILY AVAILABLE ON REQUEST
Timeline
BAR WAITRESS
Willside Restaurant
01.2021 - Current
BAR WAITRESS
Possums On Burnside
04.2015 - 08.2020
WINE WAITRESS
Burnside Restaurant
08.2009 - 03.2015
No Degree - WSET LEVEL 2
Wine & Spirit Education Trust
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