Amanda Karen Sakonda
Waiter
Pretoria
Summary
Results-driven Waitress with 10 years of experience supporting daily operations of dining room and kitchen areas, restaurant maintenance procedures and quality standards. Skillful in setting up food stations, accurately recording orders and assisting guest in making menu choices. Reliable, Customer-driven team player.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Bar Waitress
Shisanyama Sunnypark
02.2023 - 06.2024
- Checked guests' identification before serving alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
Waitress
A'Zambezi River Lodge
Victoria Falls
03.2017 - 12.2022
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution. Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences. Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships. Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
- Developed strong and lasting resident relationships.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Cleared table and bussed dishes to allow for quick setups
Waitress
Victoria Falls Hotel
Victoria Falls
11.2014 - 02.2017
- Maintained clean and welcoming dining environment, ensuring positive guest experience.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
GED -
School of Tourism And Hospitality
Bulawayo Zimbabwe 08.2011 - 11.2014
Skills
- POS System
- Cleanliness standards
- Strong multitasking
- Order Accuracy
- Drink Preparation
- Professional Appearance
- Table Settings
- Knowledge of Identification regulations
- Menu Recommendations
- Guest Relations Management
- High-volume dining
Wine Pairings
Time Management
Cleaning and sanitizing
Transactions and Cash Handling
Languages
English
Advanced (C1)
Timeline
Bar Waitress
Shisanyama Sunnypark
02.2023 - 06.2024
Waitress
A'Zambezi River Lodge
03.2017 - 12.2022
Waitress
Victoria Falls Hotel
11.2014 - 02.2017
GED -
School of Tourism And Hospitality
08.2011 - 11.2014
Similar Profiles
Amanda Karen SakondaAmanda Karen Sakonda
Bar Waitress at Shisanyama RestaurantBar Waitress at Shisanyama Restaurant
Banele MlotshwaBanele Mlotshwa
Operations Manager at Ncanes ShisanyamaOperations Manager at Ncanes Shisanyama
Lungile MtetwaLungile Mtetwa
Waitress at Vusi’s ShisanyamaWaitress at Vusi’s Shisanyama