To Obtain Success in every task Failure must not be an option
Shaban Abdool
Durban
Summary
Dynamic Director with a proven track record at REEZQ SUPERETTE, enhancing project efficiency and client satisfaction through strategic planning and exceptional relationship management. Expert in budget control and problem-solving, I successfully streamlined operations, driving significant revenue growth and fostering a culture of innovation within teams.
Overview
19
19
years of professional experience
2
2
Certifications
Work History
Director
REEZQ SUPERETTE
09.2013 - Current
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
- Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Revolutionized customer service protocols, significantly improving customer satisfaction ratings.
- Boosted operational efficiency by optimizing supply chain processes.
- Fostered culture of innovation, encouraging development of cutting-edge solutions.
- Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
- Optimized inventory management to minimize costs and ensure product availability.
- Strengthened financial health with rigorous cost control measures and revenue enhancement strategies.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed detailed plans based on broad guidance and direction.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Launched quality assurance practices for each phase of development
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Senior Sales Manager
Debonairs Pizza / Steers Group
03.2007 - 2010
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
- Mentored junior sales professionals in advanced selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success.
- Exceeded annual sales targets consistently by maintaining a proactive approach to lead generation and pipeline management.
- Developed a high-performing sales team through targeted recruitment, comprehensive training, and ongoing mentorship.
- Streamlined internal sales processes for increased efficiency, resulting in improved productivity and reduced overhead costs.
- Improved customer retention rates by delivering exceptional after-sales support and fostering long-term relationships with key accounts.
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
- Spearheaded efforts to penetrate new markets by conducting thorough competitor analyses and developing customized go-to-market strategies.
- Investigated competitive landscape to anticipate negative business impacts.
- Drove profitability by reallocating resources and focusing on high-potential opportunities, resulting in a significant increase in overall company revenue.
- Established a robust CRM system that allowed for accurate tracking of customer interactions, leading to more informed decision-making throughout the entire sales process.
- Conducted comprehensive market research to identify emerging trends, opportunities for growth, and potential risks to inform business strategy.
- Cultivated a culture of accountability within the sales team by setting clear objectives, providing regular feedback, and recognizing exceptional performance.
- Championed the adoption of new sales tools and technologies to modernize operations, improve efficiency, and enhance overall team performance.
- Gave benefit-oriented, polished presentations driving dramatic revenue growth across multiple sales channels.
- Collaborated closely with marketing teams to develop targeted campaigns that drove significant increases in qualified leads and overall sales performance.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Attended industry events and conventions to explain sales opportunities.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Implemented systems and procedures to increase sales.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Communicated product quality and market comparisons by creating sales presentations.
- Prepared sales presentations for clients showing success and credibility of products.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Organized promotional events and interacted with community to increase sales volume.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Education
No Degree - Accounting / Mathematics
Havenpark Secondary School
Phoenix, Duban, South Africa 04.2001 -
Skills
Problem-solving
Sales management
Rules and regulations
Content development
Multitasking and organization
Conflict resolution
Team leadership
Project management
Operations management
Team management
Teamwork and collaboration
Problem-solving abilities
People management
Business development
Budget control
Decision-making
Team building
Business planning
Staff management
Verbal and written communication
Team collaboration
Creativity and innovation
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
Certification
CM - Certified Manager Certification
Interests
Cooking and Self Care
Creating Art using my Laptop
Socializing with people for monetary value
Timeline
Director
REEZQ SUPERETTE
09.2013 - Current
Senior Sales Manager
Debonairs Pizza / Steers Group
03.2007 - 2010
No Degree - Accounting / Mathematics
Havenpark Secondary School
04.2001 -
Adobe Photoshop/ Adobe Premiere
Name: Shaban Abdool
Date of Birth: 1974/09/12
Address: 34 Shellside Circle, Caneside, Phoenix, Durban, Kwazulu Natal, South Aftrica
Cellphone: +27 82 802 5911
WhatsApp: +27 71 197 2786
Email: reezqsuperette@outlook.com