Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

SAMKELO NGOBENI

Johannesburg

Summary

Motivated and self-directed professional with a Diploma in Business Accounting, a Higher Certificate in Business Principles and Practices, and a Certificate in Banking. 4 Years of experience as a Grant Assistant Administrator in the Chemical industry and 5 years of experience as a Customer Care Specialist in the Banking Sector. Strong foundation in Finance and customer service. Also holds a Certificate in Office Management, customer service, and diversity training.

Overview

8
8
years of professional experience
19
19
years of post-secondary education

Work History

Back Office Consultant

TymeBank Limited
10.2023 - Current
  • Proficiently supporting customers through email communications and outbound phone calls, demonstrating extensive product knowledge and addressing customer service inquiries
  • Handling inbound calls regarding personal loans application process and documents verification, Settlement letter and debit check management
  • Conducting follow-ups on cases and directing customer queries to the appropriate department
  • Offering precise funding solution for Small & Medium Enterprises (SME's) for Tyme Business Advance /Merchant Cash Advance (MCA)
  • Retaining current customers through utilization of sales tools and techniques on retention queries
  • Educating customers on utilizing self-service channels effectively (Smart App, internet banking and Kiosk Machines).

Customer Care Specialist

TymeBank Limited
01.2022 - 08.2023
  • Analyze and troubleshoot all client requests and queries in accordance with company guidelines and scripts and if necessary, route calls to appropriate resource to the appropriate service delivery sub-function
  • Handling customers personal and business account over the phone (inbound & outbound) and via email and WhatsApp channels
  • Educating customers on utilizing self-service channels effectively (Smart App, internet banking and Kiosk Machines)
  • Manage and resolve customer complaints, provide feedback on existing cases
  • Block and secure funds and opening fraud cases to assist with fraud investigating.

Voice Branch transactional Banking consultant

Standard Bank of South Africa Limited
10.2019 - 03.2021
  • Resolving customer queries on: General banking, Credit Card, Self-service, Internet Banking and Cellphone banking
  • Listens to the customer and asks appropriate questions and makes an effort to understand the customer's need/concerns/situation
  • Updating electronic payment limit and ATM withdrawal limit for customers
  • Assisting with stopping, ordering, and tracking customer's card
  • Changing debit order details for loan accounts and credit card account products
  • Providing Settlement amount request for revolving loan, personal loan and credit card
  • Debit order reversals, Logging complaint queries
  • Provide product knowledge and sending leads to the sales department
  • Assist with early redemptions for savings account
  • Assisting with my update, instant money and airtime queries
  • Maintains the correct conventional flow during calls
  • Provide quality service to customers in order to fulfill their needs within the least amount of time.

Grants Assistant Administrator

Chemical Industries Education & Training Authority
10.2018 - 06.2019
  • Prepare evidence required for the DHET SETA Quarterly Monitory Reporting Validating as per allocated sample
  • Reporting and submitting of relevant documentation during audits by internal auditors and Auditor General
  • Data capturing of manual SQMR via and payment information to the electronic MIS platform
  • Allocate, monitor & control staff time & attendance of interns supervising stuff and job training
  • Run and manage the physical and electric filling system for the Discretionary and Mandatory grants documentation in a safe and proper manner, evaluating the validity of MOAs for upcoming DG cycle
  • Maintain & manage the storeroom and document warehouse for the mandatory and discretionary grants files
  • Collection of information for reporting ensure compliance with Procedures & Policies
  • Supervise day-to-day schedules, targets & requirements for the interns.

Grants Administrative Intern

Chemical Industries Education & Training Authority
07.2016 - 07.2018
  • Provide administrative support to the Grant unit
  • Consolidate and evaluate SQMR evidence from regions for correctness and validity against the DHET guidelines
  • Make Travel arrangements, book meetings and equipment and stationery acquisition
  • Prepare information packs, attendance register, minutes from previous meeting and catering if necessary
  • Prepare and maintain filling system, Data capturing learner details on Excel
  • Ensure SQMR related queries are dealt with and follow ups are made
  • Assist the practitioners with DG payments
  • Prepare evidence required for the DHET SETA quarterly monitoring report validation as per allocated sample
  • Purchasing of stationery for the filing and storage of archived documents
  • Assisting the receptionist on the switchboard, receive documents from stakeholders, answer, help stakeholders with queries and monitor logbook
  • Sort and distribute mail support the Grants unit during Auditing processes.

Education

Cornerstone Performance Solutions
04.2001 - 04.2020

undefined

IIE Rosebank College

undefined

IIE Rosebank College

undefined

DR B.W Vilakazi Secondary School

Skills

    Problem-Solving

    Client Relationships

    MS Office

    Client Engagement

    Quality Assurance

    Forecasting and Reporting

    product and service support

    Compliance knowledge

    Grant Monitoring

    Operational Efficiency

    Loan Processing

    Customer service excellence

References

  • Karabo Makhubela, Team Leader, TymeBank Limited, 0860999119, 0799511309, Karabo.makhubela@TymeDiital.com
  • Sindiso Mpofu, Team Leader, Universal banking, Standard Bank Group, 0861123444, 0738096729, Sindiso.Mpofu@standardbank.co.za
  • Waydon Matthews, Grants Practitioner / Line Manager, CHIETA- Chemical industries education & training authority, 0879444377, 0658583263, wmatthews@chieta.org.za
  • Ashvir Isseri, Grants Manager, CHIETA- Chemical industries education & training authority, 0879444377, 0820417691, aisseri@chieta.org.za

Timeline

Back Office Consultant

TymeBank Limited
10.2023 - Current

Customer Care Specialist

TymeBank Limited
01.2022 - 08.2023

Voice Branch transactional Banking consultant

Standard Bank of South Africa Limited
10.2019 - 03.2021

Grants Assistant Administrator

Chemical Industries Education & Training Authority
10.2018 - 06.2019

Grants Administrative Intern

Chemical Industries Education & Training Authority
07.2016 - 07.2018

Cornerstone Performance Solutions
04.2001 - 04.2020

undefined

IIE Rosebank College

undefined

IIE Rosebank College

undefined

DR B.W Vilakazi Secondary School

Similar Profiles

CREATE PROFILE
SAMKELO NGOBENI