Phumzile Motseki
Johannesburg
Summary
Accomplished Service and Dispute Consultant with extensive experience in high-pressure environments, demonstrating a strong focus on quality and meticulous attention to detail. Proven ability to collaborate effectively within teams while maintaining a proactive approach to learning and professional development. Highly motivated and dedicated to delivering exceptional results in every assignment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dispute Analyst
TymeBank
Johannesburg
09.2021 - Current
- Evaluating and investigating chargeback disputes for clients.
- Update customers with relevant feedback from merchant and acquiring bank, request the required evidence, and monitor the dispute outcome.
- File pre-arbitrations and arbitrations for necessary dispute cases.
- Ensure timely processing of all required financials: customer refunds, recoveries.
- Resolving client complaints and banking ombudsman escalations.
- Maintain accurate records of all dispute activities for audit purposes.
- Analyze transactions for potential fraud or risks.
- Adhere to laws, regulations, and internal policies.
Multi Skilled Consultant
Capitec Bank
Johannesburg
04.2020 - 09.2021
- Support comprehensive client care services.
- Handling merchant services administration for business banking.
- KYC verification for merchant business accounts.
- Coordinate timely processing of credit collections/recoveries.
Call Center Representative
First National Bank
Johannesburg
03.2015 - 11.2019
- Providing excellent customer service regarding all telephonic general banking queries.
- Handling all payments and transfers to clients' beneficiaries.
- Providing sales at the back of service
regarding all FNB products. - Assisting with cheque and debit card dispute queries.
- Assisting with revolving loan queries and escalations.
- Team admin.
Education
High School Diploma -
Eldorado Park Secondary School
Johannesburg12-2007
Skills
- Chargeback handling
- Banking
- Assertiveness
- Microsoft office and Excel
- Dispute mediation
- Policy interpretation
Affiliations
- Traveling
- Outdoor activities
- New adventures
- Food
Accomplishments
- Award for Best Team Supporter
- Award for Hard work and Diligence
Certification
- Drivers license
Languages
Isizulu
First Language
English
Advanced (C1)
C1
Timeline
Dispute Analyst
TymeBank
09.2021 - Current
Multi Skilled Consultant
Capitec Bank
04.2020 - 09.2021
Call Center Representative
First National Bank
03.2015 - 11.2019
High School Diploma -
Eldorado Park Secondary School
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