Noxolo Dhladhla
Boksburg
Summary
My passion for excellence, coupled with a strong background in team leading, operations management and sales, equips me with a solid understanding of industry principles, research and leadership. I excel in high pressure and fast-paced situations, applying my skills effectively to achieve organizational goals. Known for my ability to build professional relationships and create a harmonious work environment, I am a valuable asset in any field I undertake. Committed to continuous learning and adaptability, I am well-prepared to contribute to complex projects and thrive in an well organised work environment.
Overview
18
18
years of professional experience
10
10
years of post-secondary education
Work History
Client Care Omni-Channel Mananger
TymeBank
Rosebank
07.2024 - 07.2025
- Streamlined operational procedures, leading to a significant improvement in efficiency.
- Conducted detailed market analysis to identify opportunities for business expansion.
- Monitored channel performance regularly, identifying areas for improvement promptly.
- Collaborated closely with marketing department, ensuring effective promotional campaigns execution.
- Led team meetings for clear communication of company objectives and individual responsibilities.
- Facilitated training workshops to improve team performance and productivity.
- Boosted brand recognition with implementation of innovative marketing strategies.
- Fostered positive work environment, boosting overall staff morale and engagement.
- Ensured compliance with all relevant regulations whilst handling business operations within channels.
- Handled dispute resolution swiftly and effectively, maintaining positive partner relations at all times.
- Managed cross-functional teams for efficient project completion and optimal productivity.
Client Services Team Leader
MiWay Insurance
10.2017 - 06.2024
- Ensure service delivery to customers
- Clarify customer requirements: probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns: demonstrate empathy while maximizing opportunity to build rapport with customers
- Greet customers in a courteous, friendly and professional
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including retaining accounts as required
- Retain profitable clients
Client Services Superuser (Junior Management)
MiWay Insurance
10.2016 - 09.2017
Retentions Analyst
MiWay Insurance
03.2014 - 09.2016
- Manage intake, display and sale of stock.
- Place order of stocks on time.
- Keep track of stock units on storeroom, front of house and sales.
- Give monthly reports to the Pharmacy manager
Customer Service Agent
MiWay Insurance
09.2013 - 02.2014
- Monitor all incoming calls from customers for all inquiries on orders for various products.
- Assist various departments to facilitate sales of all products in company portfolio.
- Analyze all customer issues and assist to resolve all within required timeframe.
- Coordinate with customers and ensure appropriate questioning to identify issues.
- Manage all customer inquiries and summarize same to be presented to management.
- Maintain knowledge on all customer requirements and provide appropriate solutions.
- Ensure optimal utilization of all resources and resolve all issues. Maintain accuracy of all data and verify same for all customer services.
- Assist to compose sentence structures for all customer reports.
- Analyze all issues and recommend alternate solutions to ensure effective resolution.
- Escalate all issues to management if required.
- Administer and prioritize all customer tasks and ensure achievement of all deadlines within required timeframe.
Theatre Stock Controller
Waterfall City Hospital
08.2012 - 08.2013
- Assist with issuing of stock.
- Packing shelves and maintaining the overall appearance of the pharmacy
- Assist with tracking stock units.
Pharmacy Stock Assistant
Waterfall City Hospital
06.2011 - 08.2012
Teller and Customers Services Clerk | Learnership
ABSA
02.2010 - 01.2011
Retail Associate | KIDDIES DEPARTMENT
Edgars
07.2007 - 01.2010
- Merchandising
- Stock count
- Assisting client with hard to find items
- Cashier
Canvasser
EDCON STORE
05.2007 - 06.2007
- Provide account services to customers by processing various transactions as requested.
- Issuing savings withdrawals
- Cross sell bank products by answering inquiries, information customer of new services and product promotion
- Reconcile cash drawers by providing cash transactions, counting currency and coins
- Excercise caution and attention to detail
Education
Fundamental Management Programme (FMP) -
UNISA
01.2019 - 12.2019
Generic Management (NQF L5) - undefined
Masifunde Financial Services Education Providers (GIFS)
01.2017 - 12.2018
Banking and Services Advice (NQF L5) - undefined
Milpark Business School
01.2010 - 12.2011
National Senior Certificate - undefined
Katlehong Technical Secondary School
01.2002 - 12.2006
Skills
Written and Verbal Communications Conflict Management Sales Customer Care Microsoft Office Time Management Leadership SkillsTeam Management
undefinedPersonal Information
- Ethnicity: Black
- Date of birth: 12/03/89
- Gender: Female
- Nationality: South African
- Marital status: Single
Custom Section
0726817045, foxynocxy@gmail.com, Code B (8)
References
Mrs G. Goosen
Client Care Head of Department
TymeBank
082 603 4680
Mr L. Mbongo
MiWay Insurance
011 990 0405
084 852 6098
Mrs N.Lenkwane
Teller Supervisor
Absa
011 890 3100
083 581 9934
Mr A.Naicker
Pharmacy Stock Controller Manager
Waterfall City Hospital
011 304 6724
Timeline
Client Care Omni-Channel Mananger
TymeBank
07.2024 - 07.2025
Fundamental Management Programme (FMP) -
UNISA
01.2019 - 12.2019
Client Services Team Leader
MiWay Insurance
10.2017 - 06.2024
Generic Management (NQF L5) - undefined
Masifunde Financial Services Education Providers (GIFS)
01.2017 - 12.2018
Client Services Superuser (Junior Management)
MiWay Insurance
10.2016 - 09.2017
Retentions Analyst
MiWay Insurance
03.2014 - 09.2016
Customer Service Agent
MiWay Insurance
09.2013 - 02.2014
Theatre Stock Controller
Waterfall City Hospital
08.2012 - 08.2013
Pharmacy Stock Assistant
Waterfall City Hospital
06.2011 - 08.2012
Teller and Customers Services Clerk | Learnership
ABSA
02.2010 - 01.2011
Banking and Services Advice (NQF L5) - undefined
Milpark Business School
01.2010 - 12.2011
Retail Associate | KIDDIES DEPARTMENT
Edgars
07.2007 - 01.2010
Canvasser
EDCON STORE
05.2007 - 06.2007
National Senior Certificate - undefined
Katlehong Technical Secondary School
01.2002 - 12.2006
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