Samantha Joaan Mahlangu
Collections Consultant
Midrand
Summary
I am a committed & internally driven individual who is seeking challenging opportunities where I can fully use my skills for the success of the organization. To contribute effectively to the company's mission statement.
My problem-solving skills are enhanced by working as part of a team and by considering other people’s ideas. I am a detail-oriented team player with strong organizational skills.
Overview
9
9
years of professional experience
Work History
Inbound Consultant
African Bank
Midrand
01.2015 - 12.2018
- Answer incoming calls from customers with inquiries on their loan accounts
- Analyze customer issues and assist in resolving within the required timeframe
- Maintain accuracy of all data and verify the same for all customer services
- Maintain customer satisfaction levels outlined in company policy
- Meet or exceed minimum performance standards outlined in company policy
- Escalating fraud accounts to the relevant department
Outbound Collections Consultant
African Bank
Midrand
01.2019 - Current
- Collections on accounts that are in default (arrears) in order to rehabilitate the accounts in a cost effective manner
- Data capturing
- Identifying queries and complaints on accounts
- Maintain high customer service levels
- Achieve set productivity and collection targets of the call centre
- Cultivate working relationships with customers, guiding them through the repayment process
Education
BBA - Business Administration
Mancosa
Durban 01.2023 - Apr 2027
Skills
Multilingual : Proficient in Afrikaans, Isizulu, South sotho and English
undefinedTimeline
BBA - Business Administration
Mancosa
01.2023 - Apr 2027
Outbound Collections Consultant
African Bank
01.2019 - Current
Inbound Consultant
African Bank
01.2015 - 12.2018
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