Kobela Reginald Mogashoa
Actively Searching
Ponong, Vosloorus,GP
Summary
Dear Sir/Madam I am writing in response to your advertisement. I have 10 years’ experience working in corporate and I would like to work in an organization where I can apply my knowledge abilities and experience in a practical way. I am motivated to accept responsibility and to develop myself professionally and academically.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Fraud Operations Analyst
Bidvest Bank Merchant Services
08.2019 - Current
- Observing various merchant transactions to flag or identify suspicious activity
- Reviewing transaction monitoring and account level reporting and investigating
- Provide feedback regarding active trends and observations
- Sharing critical analytical analysis results, articulate recommendations for forward thinking solutions
- Basic knowledge of banking and loan products and financial industry regulations
- Tasks for Role
- Merchant Queries - We handle Merchant queries that come through the Email from our
- Merchant services Operations department or directly from the merchant via Telephone calls then we look through our systems, Salesforce, Omnipay Mastercard/Visa
- (Daily)
- TSW – Live Transactions are stopped due to limits that have been set on our System (Omnipay) per Merchant
- This report/ List is pulled from the system
- (Daily)
- RMW - Report comes from our ops team in India (Fiserv)
- We use Omnipay to check the
- Authorization History (Report on the transaction a day after to see if there's any alerts to also see if the rules have been broken to ascertain any potential fraud
- (Daily)
- Lowering of Merchants transaction Limits - All Merchants transaction Limits (ATV -
- Average Transaction Value) is lowered to what is stated on the onboarding application of the Merchant to also manage the risk
- Also Done on the Omnipay & Salesforce system
- (By
- Request)
- Monitoring The Authorisation History- This Report/List is extracted from Omnipay
- We filter the RC (Response Codes) to see if we find Hot Cards, pick-up cards, Restricted cards,
- Security Violations as well as Chip and Pin or card swipes and analyse it to establish any potential fraudulent transaction
- (Daily)
- Provide Weekly Stats - Each week all transactions reports are compiled, consolidated and submitted to Management to determine the amount of fraud prevented and provide views on the ways to mitigate the fraud
- This consists of the Biweekly report, The reserve balance,
- Chargeback Report and The TSW which is done on the daily
- (Weekly)
- Executive summary – Every Month end we provide a report of all the fraud discovered and also provide information of risky merchants, any closures conducted due to confirmed fraud, any confirmed fraud and any Losses or funds retained
- (Monthly)
- Manual Adjustments - These requests come through email where refunds are due to the merchant after over/Under settlement to the merchant in which case we will seek approval from management and conduct the adjustment on Omnipay upon approval
- (By Request)
- Fraud Trends - We ensure that the agents are aware of the new trends by providing monitoring stats through spreadsheets containing the number of fraud hits, rules that are set to trigger high/low alerts
- (Daily, Weekly as and when it occurs).
FICA Analyst
Bidvest Bank Merchant Services
04.2018 - 07.2019
- Receiving prospect applications from Sales Reps
- Prepping the applications and ensuring applications are FICA Compliant before sending out for capture
- Conducting a series of checks such as World Check, CIPC, Risk Matrix and Experian on prospect Merchants
- Reporting the number of applications received monthly
- Filing original copies supplied on a daily
- Liaising with Sales Representatives as well as the merchants
- Conducting system cleanouts on Salesforce
Data Capturer
Bidvest Bank Merchant Services
12.2017 - 04.2018
- Capturing of new and additional applications for new Point of sale devices
- Preparing a list of approvals and sending them out to Paybay for configuration every morning
- Liaising and assisting Clients/Merchants with their queries
- Creating RAM access and sending out to the clients/merchants
- Dealing Cases and providing feedback to Paybay
- Filing of complete applications
- Reporting completed tasks to line manager.
Business Banking Analyst
STD Bank (GOSS) Group Operations
02.2015 - 03.2017
- Business account maintenance
- Day to day fund transfers to and from the clients’ accounts
- Customer information filing and storing
- KYC Principles,
- Updating client banking details
- Handling client queries and resolving them to the best of your ability
- Educating clients about their accounts/products
- Maintaining and Retaining client relationship
Production Support Administrator
Standard Bank Origination
02.2014 - 10.2015
- Providing support to the business with all administrative tasks
- Maintaining the business fixed asset registers
- Organising award events
- Organising the Business Unit Head’s diary on a daily
- Attending Manco meetings
- Taking down the organisational action items
- Maintaining and updating the Organisation structure / Organogram
- Keeping the list of Suppliers and Onboarding new ones.
Student Assistant
University of Johannesburg
02.2013 - 12.2013
- Preparing student test papers
- Helping lecturers mark test sheets
- Delivering mails to designated school departments
- Messenger
Education
Grade 12 - undefined
Jules High School
bachelor’s Degree - Economics and Management Sciences
University of South Africa (UNISA)
Higher Certificate in Business Principles and Practises – (1 Year course - undefined
Rosebank College
01.2019 - Current
National Diploma - Financial Information Systems
University of Johannesburg, University of South Africa (UNISA)
Higher Certificate - Economics Management
Skills
Nationality : South AfricanHome Language : Northern SothoOther LanguagesEnglish, Zulu, Tswana, SothoLicense : Code 8 (B)Hold a Passport : YesATTRIBUTES/ SKILSComputer literateBanking Systems and related DataPOPI, FICA RequirementsLogical thinkerCan work under pressureTime managementVerbal and written communication skillsProficient in English, Isizulu, Sesotho, Xhosa and SepediIndependentStress tolerantPassionate about client serviceNeatProfessionalReligiousLeadership skills5 Years Client service experienceCapture at a speed of 30 words per minute and with 90% accuracyFollow instructions and standards to reach objectivesVery Assertive
Fraudulent activities investigations
Operations monitoring
Fraudulent activities investigations
Operations support
Merchandising operations
Vehicle operations knowledge
Operations understanding
Telephone operations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Apply yourself to Supply your wealth.
Church-Izm
Timeline
Fraud Operations Analyst
Bidvest Bank Merchant Services
08.2019 - Current
Higher Certificate in Business Principles and Practises – (1 Year course - undefined
Rosebank College
01.2019 - Current
FICA Analyst
Bidvest Bank Merchant Services
04.2018 - 07.2019
Data Capturer
Bidvest Bank Merchant Services
12.2017 - 04.2018
Business Banking Analyst
STD Bank (GOSS) Group Operations
02.2015 - 03.2017
Production Support Administrator
Standard Bank Origination
02.2014 - 10.2015
Student Assistant
University of Johannesburg
02.2013 - 12.2013
Grade 12 - undefined
Jules High School
bachelor’s Degree - Economics and Management Sciences
University of South Africa (UNISA)
National Diploma - Financial Information Systems
University of Johannesburg, University of South Africa (UNISA)