Kobela Reginald Mogashoa
Actively Searching
Ponong, Vosloorus,GP
Summary
Dear Sir/Madam I am writing in response to your advertisement. I have 10 years’ experience working in corporate and I would like to work in an organization where I can apply my knowledge abilities and experience in a practical way. I am motivated to accept responsibility and to develop myself professionally and academically.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Fraud Operations Analyst
Bidvest Bank Merchant Services
08.2019 - Current
- Observing various merchant transactions to flag or identify suspicious activity
- Reviewing transaction monitoring and account level reporting and investigating
- Provide feedback regarding active trends and observations
- Sharing critical analytical analysis results, articulate recommendations for forward thinking solutions
- Basic knowledge of banking and loan products and financial industry regulations
- Tasks for Role
- Merchant Queries - We handle Merchant queries that come through the Email from our
- Merchant services Operations department or directly from the merchant via Telephone calls then we look through our systems, Salesforce, Omnipay Mastercard/Visa
- (Daily)
- TSW – Live Transactions are stopped due to limits that have been set on our System (Omnipay) per Merchant
- This report/ List is pulled from the system
- (Daily)
- RMW - Report comes from our ops team in India (Fiserv)
- We use Omnipay to check the
- Authorization History (Report on the transaction a day after to see if there's any alerts to also see if the rules have been broken to ascertain any potential fraud
- (Daily)
- Lowering of Merchants transaction Limits - All Merchants transaction Limits (ATV -
- Average Transaction Value) is lowered to what is stated on the onboarding application of the Merchant to also manage the risk
- Also Done on the Omnipay & Salesforce system
- (By
- Request)
- Monitoring The Authorisation History- This Report/List is extracted from Omnipay
- We filter the RC (Response Codes) to see if we find Hot Cards, pick-up cards, Restricted cards,
- Security Violations as well as Chip and Pin or card swipes and analyse it to establish any potential fraudulent transaction
- (Daily)
- Provide Weekly Stats - Each week all transactions reports are compiled, consolidated and submitted to Management to determine the amount of fraud prevented and provide views on the ways to mitigate the fraud
- This consists of the Biweekly report, The reserve balance,
- Chargeback Report and The TSW which is done on the daily
- (Weekly)
- Executive summary – Every Month end we provide a report of all the fraud discovered and also provide information of risky merchants, any closures conducted due to confirmed fraud, any confirmed fraud and any Losses or funds retained
- (Monthly)
- Manual Adjustments - These requests come through email where refunds are due to the merchant after over/Under settlement to the merchant in which case we will seek approval from management and conduct the adjustment on Omnipay upon approval
- (By Request)
- Fraud Trends - We ensure that the agents are aware of the new trends by providing monitoring stats through spreadsheets containing the number of fraud hits, rules that are set to trigger high/low alerts
- (Daily, Weekly as and when it occurs).
FICA Analyst
Bidvest Bank Merchant Services
04.2018 - 07.2019
- Receiving prospect applications from Sales Reps
- Prepping the applications and ensuring applications are FICA Compliant before sending out for capture
- Conducting a series of checks such as World Check, CIPC, Risk Matrix and Experian on prospect Merchants
- Reporting the number of applications received monthly
- Filing original copies supplied on a daily
- Liaising with Sales Representatives as well as the merchants
- Conducting system cleanouts on Salesforce
Data Capturer
Bidvest Bank Merchant Services
12.2017 - 04.2018
- Capturing of new and additional applications for new Point of sale devices
- Preparing a list of approvals and sending them out to Paybay for configuration every morning
- Liaising and assisting Clients/Merchants with their queries
- Creating RAM access and sending out to the clients/merchants
- Dealing Cases and providing feedback to Paybay
- Filing of complete applications
- Reporting completed tasks to line manager.
Business Banking Analyst
STD Bank (GOSS) Group Operations
02.2015 - 03.2017
- Business account maintenance
- Day to day fund transfers to and from the clients’ accounts
- Customer information filing and storing
- KYC Principles,
- Updating client banking details
- Handling client queries and resolving them to the best of your ability
- Educating clients about their accounts/products
- Maintaining and Retaining client relationship
Production Support Administrator
Standard Bank Origination
02.2014 - 10.2015
- Providing support to the business with all administrative tasks
- Maintaining the business fixed asset registers
- Organising award events
- Organising the Business Unit Head’s diary on a daily
- Attending Manco meetings
- Taking down the organisational action items
- Maintaining and updating the Organisation structure / Organogram
- Keeping the list of Suppliers and Onboarding new ones.
Student Assistant
University of Johannesburg
02.2013 - 12.2013
- Preparing student test papers
- Helping lecturers mark test sheets
- Delivering mails to designated school departments
- Messenger
Education
Grade 12 - undefined
Jules High School
bachelor’s Degree - Economics and Management Sciences
University of South Africa (UNISA)
Higher Certificate in Business Principles and Practises – (1 Year course - undefined
Rosebank College
01.2019 - Current
National Diploma - Financial Information Systems
University of Johannesburg, University of South Africa (UNISA)
Higher Certificate - Economics Management
Skills
Nationality : South Africanundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Apply yourself to Supply your wealth.
Church-Izm
Timeline
Fraud Operations Analyst
Bidvest Bank Merchant Services
08.2019 - Current
Higher Certificate in Business Principles and Practises – (1 Year course - undefined
Rosebank College
01.2019 - Current
FICA Analyst
Bidvest Bank Merchant Services
04.2018 - 07.2019
Data Capturer
Bidvest Bank Merchant Services
12.2017 - 04.2018
Business Banking Analyst
STD Bank (GOSS) Group Operations
02.2015 - 03.2017
Production Support Administrator
Standard Bank Origination
02.2014 - 10.2015
Student Assistant
University of Johannesburg
02.2013 - 12.2013
Grade 12 - undefined
Jules High School
bachelor’s Degree - Economics and Management Sciences
University of South Africa (UNISA)
National Diploma - Financial Information Systems
University of Johannesburg, University of South Africa (UNISA)
Higher Certificate - Economics Management
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