Samantha Thebe
Gugulethu
Summary
Dedicated professional with expertise in customer database navigation and attentive reception. Demonstrates exceptional judgement and decision making, remaining calm under pressure. Committed to leveraging skills to enhance operational efficiency and customer satisfaction.
Personable Switchboard Receptionist known for exceptional customer service and smooth call management. Skilled in handling high call volumes, ensuring accurate message relay, and maintaining welcoming reception area. Consistently improved caller satisfaction and streamlined communication processes in previous roles.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Switchboard receptionist
Mustek Limited
2022.06 - Current
- Transferred calls accurately to appropriate departments avoiding wastage of time.
- Maintained calm under pressure, dealing with difficult callers successfully.
- Maintained up-to-date knowledge on staff movements helping in accurate message relay.
- Assisted visitors promptly thereby creating a welcoming atmosphere.
Customer service representative
Webhelp
2021.07 - 2021.12
- Provided top-notch support for increased customer satisfaction.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Assisted customers in making informed decisions by providing detailed product information.
Secretary Assistant
Sokhanyo Primary School
2020.12 - 2021.06
- Managed the office database accurately, ensuring accessibility and reliability of information.
- Prioritised and managed daily office tasks to ensure smooth operations.
- Processed incoming correspondence promptly for timely responses.
- Handled telephone calls professionally, directing them appropriately for resolution of enquiries swiftly .
Education
Grade 12 -
Vista High School
2014.01 - 2018.12
NVQ Level 4 -
False bay college
2025.06 - 2025.12
Skills
- Customer database navigation
- Attentive reception
- Calm under pressure
- Judgement and decision making
References
References available upon request.
Timeline
NVQ Level 4 -
False bay college
2025.06 - 2025.12
Switchboard receptionist
Mustek Limited
2022.06 - Current
Customer service representative
Webhelp
2021.07 - 2021.12
Secretary Assistant
Sokhanyo Primary School
2020.12 - 2021.06
Grade 12 -
Vista High School
2014.01 - 2018.12