Given Bloem

• Maintained a professional demeanor, handling sensitive information and confidential conversations discreetly.
• Contributed to team efficiency by assisting with administrative tasks when switchboard duties allowed.
• Continuously updated knowledge of departmental functions, staying informed on any changes in personnel or procedures affecting call routing.
• Provided exceptional customer service, addressing inquiries and providing company information as needed.
• Maintained detailed records of incoming calls, messages, and visitor logs, ensuring accurate documentation for future reference.
• Facilitated effective communication between team members through accurate message relay and timely reminders of appointments or events.
• Upheld a positive workplace environment while maintaining professionalism in all interactions with both internal staff and external callers or visitors.
• Reduced wait times for callers by promptly answering and managing a high volume of incoming calls.
• Managed multi-line phone systems, ensuring seamless communication between departments and clients.
• Ensured smooth front desk operations by professionally greeting visitors and directing them accordingly upon arrival at the office.
• Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.

Inbound and outbound calls, Capturing Customers' orders and queries using SAP System, Providing good customer service in Resolving on first point of contact. Promoting new brands by upselling and cross selling South African Breweries brands. Providing information on any delays from Depos and planning customers orders for delivery.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Participated in training programs to enhance product knowledge and customer service skills.
• Boosted team morale by consistently recognizing colleagues' contributions and achievements.

• Utilized CRM software to accurately track customer interactions, enabling quick access to relevant information during future calls.
• Handled high call volumes while maintaining a courteous and professional demeanor.
• Increased client retention through exceptional service and timely solutions to issues.
• Enhanced team communication through regular briefings, fostering a more cohesive working environment for better productivity levels.
• Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
• Identified upselling opportunities during interactions with customers, promoting additional products or services that resulted in increased revenue.