Summary
Overview
Work History
Education
Skills
Work Availability
Accomplishments
Work Preference
Timeline
Hi, I’m

Nomvula Mhlana

Switchboard Operator/Administration
Tshwane Pretoria,GP
Nomvula Mhlana

Summary

Dynamic and detail-oriented Switchboard Receptionist at Pirate Motor Spares, adept at enhancing customer service through effective communication and problem-solving. Skilled in managing multi-line phone systems and maintaining accurate records, I consistently foster a welcoming environment while supporting team efficiency and collaboration.

Experienced with operating multi-line phone systems to ensure smooth communication flow. Utilizes clear and effective communication skills to manage and direct inquiries. Track record of maintaining professionalism and accuracy under pressure.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

21
years of professional experience

Work History

Pirate Motor Spares

Switchboard Receptionist
05.2015 - Current

Job overview

  • Supported office organization efforts with thorough message-taking and prompt delivery to recipients.
  • Maintained detailed records of incoming calls, messages, and visitor logs, ensuring accurate documentation for future reference.
  • Managed multi-line phone systems, ensuring seamless communication between departments and clients.
  • Enhanced caller experience by efficiently routing calls to appropriate departments and staff members.
  • Ensured smooth front desk operations by professionally greeting visitors and directing them accordingly upon arrival at the office.
  • Contributed to team efficiency by assisting with administrative tasks when switchboard duties allowed.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.

Car Service City Jetpark
Gauteng, Johannesburg

Secretary /Assistant Manager
06.2009 - 11.2014

Job overview

  • Maintained daily report documents, memos and invoices.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Entered data into system and updated customer contacts with information to keep records current.

Ram Suspension
Gauteng, Johannesburg

Secretary/Secretary /Assistant Manager
01.2005 - 07.2008

Job overview

  • Maintained daily report documents, memos and invoices.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Entered data into system and updated customer contacts with information to keep records current.

Education

Intec College
Braamfontein

No Degree from General Management Certificate
04.2001

University Overview

Skills

Reception area maintenance

Availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

Accomplishments
  • Documented and resolved missing deadline which led to customer satisfaction
  • Supervised team of 6 staff members.

Work Preference

Work Type

Full Time

Work Location

On-SiteRemote

Important To Me

Career advancementWork-life balanceFlexible work hoursTeam Building / Company RetreatsPersonal development programsHealthcare benefitsPaid sick leaveWork from home option

Timeline

Switchboard Receptionist
Pirate Motor Spares
05.2015 - Current
Secretary /Assistant Manager
Car Service City Jetpark
06.2009 - 11.2014
Secretary/Secretary /Assistant Manager
Ram Suspension
01.2005 - 07.2008
Intec College
No Degree from General Management Certificate
04.2001
Nomvula MhlanaSwitchboard Operator/Administration