Nomvula Mhlana
Switchboard Operator/Administration
Tshwane Pretoria,GP
Summary
Dynamic and detail-oriented Switchboard Receptionist at Pirate Motor Spares, adept at enhancing customer service through effective communication and problem-solving. Skilled in managing multi-line phone systems and maintaining accurate records, I consistently foster a welcoming environment while supporting team efficiency and collaboration.
Experienced with operating multi-line phone systems to ensure smooth communication flow. Utilizes clear and effective communication skills to manage and direct inquiries. Track record of maintaining professionalism and accuracy under pressure.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
21
21
years of professional experience
Work History
Switchboard Receptionist
Pirate Motor Spares
05.2015 - Current
- Supported office organization efforts with thorough message-taking and prompt delivery to recipients.
- Maintained detailed records of incoming calls, messages, and visitor logs, ensuring accurate documentation for future reference.
- Managed multi-line phone systems, ensuring seamless communication between departments and clients.
- Enhanced caller experience by efficiently routing calls to appropriate departments and staff members.
- Ensured smooth front desk operations by professionally greeting visitors and directing them accordingly upon arrival at the office.
- Contributed to team efficiency by assisting with administrative tasks when switchboard duties allowed.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
Secretary /Assistant Manager
Car Service City Jetpark
Gauteng, Johannesburg
06.2009 - 11.2014
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Entered data into system and updated customer contacts with information to keep records current.
Secretary/Secretary /Assistant Manager
Ram Suspension
Gauteng, Johannesburg
01.2005 - 07.2008
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Entered data into system and updated customer contacts with information to keep records current.
Education
No Degree - General Management Certificate
Intec College
Braamfontein 04.2001 -
Skills
Reception area maintenance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Documented and resolved missing deadline which led to customer satisfaction
- Supervised team of 6 staff members.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursTeam Building / Company RetreatsPersonal development programsHealthcare benefitsPaid sick leaveWork from home optionTimeline
Switchboard Receptionist
Pirate Motor Spares
05.2015 - Current
Secretary /Assistant Manager
Car Service City Jetpark
06.2009 - 11.2014
Secretary/Secretary /Assistant Manager
Ram Suspension
01.2005 - 07.2008
No Degree - General Management Certificate
Intec College
04.2001 -
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