Kirwan Johnson
Sales/Retention Manager
Cape Town, Observatory
Summary
Goal-oriented manager with distinguished experience in various industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
11
11
years of professional experience
Work History
Commercial Relationship Manager
CARTRACK
10.2022 - Current
- Building and managing relations with prospects and key company accounts
- Cultivating lasting rapports with decision makers and high value clients, presenting solutions and securing profitable deals with proven marketing skills.
- Forged strong connections within local business communities by attending networking events and actively engaging with key stakeholders.
- Maintained up-to-date knowledge of industry trends, regulatory changes, and competitor offerings to provide superior service to clients.
Retentions Manager
Giant Procurement/ Straightline Solutions
07.2021 - 07.2022
- Overseeing the retentions team, driving sales, ensuring database is maintained, finding innovative ways to retain and acquire new business.
- Improved customer retention by developing and implementing targeted strategies for various client segments.
- Increased customer loyalty through the establishment of a comprehensive rewards program.
- Reduced churn rate by analyzing customer data and providing personalized solutions to address individual needs.
- Implemented early warning systems to identify at-risk customers before they cancelled their services, enabling proactive outreach efforts that often resulted in saved accounts.
Insurance Sales Executive
Zestlife
06.2019 - 06.2021
- Obtaining new business, selling various long- and short-term insurance products and policies to clients whilst maintaining the existing database.
- Managed a large book of business efficiently, balancing client needs with company objectives while maintaining a high-quality service standard.
- Stayed current on industry trends and regulations, ensuring accurate knowledge when advising clients on coverage options.
- Negotiated favorable terms with carriers to secure the best possible coverage for clients at competitive prices.
- Developed strong relationships with existing customers to generate referrals and increase repeat business.
- Conducted thorough risk assessments for potential policyholders, minimizing company exposure to liabilities.
- Expanded client base through targeted prospecting, cold calling, and networking events.
Sales Agent
Frank Financial Services
05.2017 - 06.2019
- Selling long term insurance policies to Standard Bank clients, ensuring payments are made timeous to avoid the policy lapsing.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Increased sales and customer satisfaction through personalized servicing.
Sales consultant for Tracker
Mango5
09.2016 - 04.2017
- Selling vehicle tracking devices to individual and businesses with a fleet of vehicles, creating and establishing the need for them to have it.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Followed up with existing customers to provide additional support and address concerns.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
Sales Trainer (contract)
FNB Connect
10.2015 - 08.2016
- Training and upskilling various FNB branches on all new products launched
- Ensuring that the consultants are equipped to answer any customer queries.
Technical Support Advisor
IINET
03.2015 - 08.2015
- Servicing ISP customers, troubleshooting various router and connectivity issues, ensuring that the customer is happy.
- Delivered exceptional service by empathizing with customers'' concerns and resolving their problems quickly and accurately.
- Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.
- Reduced call wait times for customers by efficiently prioritizing support requests and managing time effectively.
- Collaborated with cross-functional teams to identify recurring technical issues, resulting in improved product quality.
- Improved overall user experience by providing personalized assistance based on individual client needs.
Sales consultant, Sales coach
EE (T-Mobile)
02.2014 - 03.2015
- Upgrading existing customers mobile phones, selling them additional lines, broadband.
Barman/Waiter
Shimmy Beach Club
01.2014 - 01.2015
- Maintained proper inventory levels by conducting regular stock checks and placing timely orders.
- Managed cash register transactions accurately, ensuring balanced tills at the end of each shift.
- Reduced losses by monitoring and managing bar inventory with software.
- Addressed customer concerns promptly, maintaining a high level of professionalism throughout all interactions.
- Assisted in training new staff members on bar operations, procedures, and customer service standards.
Education
High School Diploma -
Groote Schuur High School
Cape Town, South Africa 04.2001 -
ND: Human Resources Management - Human Resources Management
CPUT
Cape Town, South AfricaSkills
Cross-selling proficiency
Strong negotiation skills
Decision-making capabilities
Customer Relationship Building
Goal-oriented mindset
Business development acumen
Professionalism and Integrity
Portfolio Management
Customer Service
Interpersonal effectiveness
References
To be provided upon request
Languages
English
Upper intermediate (B2)
Timeline
Commercial Relationship Manager
CARTRACK
10.2022 - Current
Retentions Manager
Giant Procurement/ Straightline Solutions
07.2021 - 07.2022
Insurance Sales Executive
Zestlife
06.2019 - 06.2021
Sales Agent
Frank Financial Services
05.2017 - 06.2019
Sales consultant for Tracker
Mango5
09.2016 - 04.2017
Sales Trainer (contract)
FNB Connect
10.2015 - 08.2016
Technical Support Advisor
IINET
03.2015 - 08.2015
Sales consultant, Sales coach
EE (T-Mobile)
02.2014 - 03.2015
Barman/Waiter
Shimmy Beach Club
01.2014 - 01.2015
High School Diploma -
Groote Schuur High School
04.2001 -
ND: Human Resources Management - Human Resources Management
CPUT
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