Summary
Skills
Work History
Education
References
Overview

Safwaan Hoosen

Cape Town

Summary

Versatile retail and fashion-focused manager with over 8 years of experience driving sales, leading teams, and delivering standout customer experiences. Adept in merchandising, e-commerce, and store operations. Proven track record of growing revenue, building customer loyalty, and optimizing day-to-day processes in high-pressure retail environments. Ready to bring fresh energy and leadership to a fashion-forward brand.

Skills

  • Visual Merchandising & Store Layouts
  • Staff Leadership & Development
  • Customer Relationship Management
  • Sales & Revenue Growth
  • Inventory Control & Loss Prevention
  • E-commerce & Social Media Marketing
  • POS & Retail Systems (Cash Handling, Order Management)

Work History

Founder & Business Owner

Yams Archive
01.2015 - Current
  • Built a niche fashion resale business from the ground up, scaling customer base through social media and influencer marketing.
  • Managed all operations: inventory, pricing, marketing, fulfillment, and customer service.
  • Achieved consistent profitability by optimizing stock selection and tapping into streetwear trends.
  • Developed strong relationships with vendors, customers, and resellers across South Africa.
  • Launched and maintained an e-commerce platform to grow market reach and drive online sales.

Store Manager

Modern Meats
01.2022 - 07.2023
  • Led daily retail operations including team scheduling, customer service training, and inventory control.
  • Implemented effective visual merchandising strategies, boosting store foot traffic.
  • Resolved customer escalations and ensured consistent positive service experiences.

Store Manager

Jimmy’s Killer Brands
12.2020 - 01.2022
  • Managed a busy store environment, focusing on upselling, coaching staff, and enhancing the customer journey.
  • Introduced new trending product lines to increase sales and engagement.
  • Streamlined checkout operations, improving speed and customer satisfaction.

Store Manager

Fashion World
01.2019 - 12.2020
  • Directed fashion retail floor with an emphasis on seasonal promotions and styling.
  • Trained staff on fashion trends and customer service best practices.
  • Analyzed local buying patterns to optimize stock levels and product placements.

Event Supervisor

ENAV8
01.2017 - 12.2020
  • Supervised large entry teams at concerts and events, managing ticket scanning processes at multiple gates.
  • Coordinated real-time crowd control and ensured adherence to access protocols.
  • Quickly resolved entry issues to maintain smooth event flow.

Education

Matric Certificate - undefined

Hoërskool President, Johannesburg

References

Available upon request.

Overview

10
10
years of professional experience

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Safwaan Hoosen