Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Safwaan Hoosen

Manager
Gordans Bay

Summary

Dynamic leader with a proven track record, adept in boosting sales and streamlining operations. Excelled in merchandising and staff management, enhancing customer relations and team productivity. Skillfully balanced strategic thinking with effective relationship building, driving significant profitability improvements.

Overview

10
years of professional experience

Work History

Yams Archive - Self Employed
Johannanesburrg/E Commerce Business

Small Business Owner
01.2015 - Current

Job overview

  • Developed and maintained relationships with company resellers, partners, and customers to maximize market growth.
  • Contacted customers to follow-up on Internet and telephone sales inquiries.
  • Optimized pricing strategies for various product lines, ensuring competitiveness in the market while preserving profit margins for both the company and reseller partners.
  • Managed pipeline and monthly sales forecast to achieve goals and metrics.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Researched trends and current innovations to determine competition and develop competitive pricing points.
  • Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
  • Implemented innovative inventory management practices to minimize stockouts and reduce overhead costs.
  • Evaluated competitors'' offerings to identify gaps in the market for unique selling propositions that attracted new clients.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
  • Reduced overhead costs by renegotiating contracts with vendors or suppliers while maintaining product quality standards.
  • Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
  • Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
  • Developed and maintained strong supplier relationships to ensure product quality and timely delivery.
  • Managed financial accounts to maintain budget discipline and ensure profitability.
  • Invested in technology upgrades to streamline operations and improve customer experience.
  • Ensured compliance with all regulatory requirements, avoiding penalties and fines.
  • Boosted annual sales with launch of e-commerce website, expanding market reach.
  • Provided exceptional after-sales support to build strong customer relationships and encourage repeat business.
  • Increased customer base by implementing targeted marketing strategies and engaging with community through local events.
  • Diversified product offerings to meet changing customer needs and tap into new markets.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Modern Meats Halaal Butcher
Johannanesburrg

Store Manager
01.2022 - 07.2023

Job overview

  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Rotated merchandise and displays to feature new products and promotions.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Approved regular payroll submissions for employees.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.

Jimmy’s Killer Brands
Ormonde Johannesburg

Store Manager
12.2020 - 01.2022

Job overview

  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Rotated merchandise and displays to feature new products and promotions.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Approved regular payroll submissions for employees.
  • Optimized checkout process to reduce wait times, improving customer satisfaction scores.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.

Ubunye Staffing Solutions
Johannanesburrg

Primary Supervisor
08.2015 - 08.2021

Job overview

  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.

Fashion World
Johannanesburrg

Store Manager
01.2019 - 12.2020

Job overview

  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Supervised guests at front counter, answering questions regarding products.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.

ENAV8
Johannanesburrg

Project Manager
01.2017 - 12.2020

Job overview

  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Identified plans and resources required to meet project goals and objectives.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.

Education

Hoerskool President
Ridgeway, Johannesburg

Matric

University Overview

Skills

Training and mentoring

Timeline

Store Manager
Modern Meats Halaal Butcher
01.2022 - 07.2023
Store Manager
Jimmy’s Killer Brands
12.2020 - 01.2022
Store Manager
Fashion World
01.2019 - 12.2020
Project Manager
ENAV8
01.2017 - 12.2020
Primary Supervisor
Ubunye Staffing Solutions
08.2015 - 08.2021
Small Business Owner
Yams Archive - Self Employed
01.2015 - Current
Hoerskool President
Matric

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Safwaan HoosenManager