ROSE MALEMA
Graduand
Pretoria
Summary
Always ready to succeed in different roles , tasks and challenges. Quick ability to expand horizons with additional knowledge and abilities gained from training and experience. Eager to learn more and grow after recent completion of studies in 2024 in relevant qualification fields that include Human Resources, Public Relations and Business Management. Hardworking with solid foundation in academic research and group project collaboration. Demonstrates strong organisational skills, effective communication, and commitment to meeting deadlines. Proficient in using Microsoft Office and excellent technological navigation.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Call Center Agent, Inbound Sales
Alteram Solutions
07.2024 - Current
- Dealt with Unemployment Insurance Fund claims
- Handles customer queries to do with applications, claims and payments.
- Maintained high-quality customer service by adhering to call center policies and procedures.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
Administrative Assistant
Victorious Primary School
01.2023 - 03.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Education
BBA - Human Resources Management
Pearson Institution of Higher Education
Midrand, South Africa 04.2001 -
Skills
Computer skills
Goal orientated
Professional and punctual
Building rapport
Communication
Timeline
Call Center Agent, Inbound Sales
Alteram Solutions
07.2024 - Current
Administrative Assistant
Victorious Primary School
01.2023 - 03.2023
BBA - Human Resources Management
Pearson Institution of Higher Education
04.2001 -
Similar Profiles
NSUKU NGOBENINSUKU NGOBENI
Contact Center Agent at Alteram SolutionsContact Center Agent at Alteram Solutions
MURUNWA AUDREY MUDZUNGWANEMURUNWA AUDREY MUDZUNGWANE
Contact center Agent at Alteram SolutionsContact center Agent at Alteram Solutions
Palesa LethoPalesa Letho
Claims administrator at Alteram SolutionsClaims administrator at Alteram Solutions