PALESA LETHO
Johannesburg
Summary
A results-driven and detail-oriented professional with a robust academic foundation in Politics and Economics, complemented by extensive experience in claims administration. Demonstrated success in efficiently managing claims processes, ensuring regulatory compliance, and delivering exceptional stakeholder communication. Highly skilled in data analysis, problem-solving, and time management, with a proven ability to streamline operations and improve accuracy. Now seeking to leverage my expertise in administration and passion for policy and economic development to contribute meaningfully in a dynamic, forward-thinking organization.
Overview
7
7
years of professional experience
Work History
CLAIMS ADMINISTRATOR
Alteram Solutions
09.2021 - 04.2025
- Processed and assessed over 200 claims per month, ensuring accurate and timely payouts in line with Standard Operating Procedures.
- Achieved a 98% accuracy rate in claims processing, reducing errors and enhancing overall efficiency.
- Resolved an average of 50+ client inquiries weekly, maintaining a high customer satisfaction rate through effective communication and problem-solving.
- Generated monthly reports tracking the progress and status of claims, contributing to improved departmental performance and compliance.
BRAND AMBASSADOR
Tradeway
04.2019 - 04.2020
- Answering any questions potential customers might have about a product or service
- Recording transactions and stock levels
- Implements and monitors agreed upon strategy on a weekly, monthly, quarterly, and annual basis to monitor sales and ensure sales targets are achieved
- Generating reports that outline customers' interest levels. Tracking over 70+ interactions per event to assess the effectiveness of promotional efforts and improve brand awareness strategies.
JUNIOR ECONOMICS TUTOR
University of Johannesburg
03.2018 - 11.2018
- Provided weekly tutoring sessions to over 30 first-year Economics students, focusing on Microeconomics concepts and exam preparation.
- Improved student performance by reinforcing course material to ensure mastery.
- Conducted 10+ group sessions and individual support sessions, tailoring teaching methods to accommodate various learning styles.
- Collaborated with fellow tutors to share best practices and ensure consistent quality across all tutoring sessions.
Education
Bachelor of Arts - Economics And Politics
University of Johannesburg
03.2019
Bcom Honours - Economics
University of Johannesburg
Auckland Park, South Africa01.2026
Skills
- Research Analysis
- Problem-solving skills
- Macroeconomics analysis
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Customer Relations
- Data capturing
References
Xolani, Makhanya, Operations Manager, hxemakhanya@gmail.com, 078 344 1493, Alteram Solutions
Accomplishments
- Recognized for Excellence in Client Support: Received multiple awards for exceptional knowledge in claims processing, consistently assisting clients with complex queries and resolving claims efficiently.
Timeline
CLAIMS ADMINISTRATOR
Alteram Solutions
09.2021 - 04.2025
BRAND AMBASSADOR
Tradeway
04.2019 - 04.2020
JUNIOR ECONOMICS TUTOR
University of Johannesburg
03.2018 - 11.2018
Bachelor of Arts - Economics And Politics
University of Johannesburg
Bcom Honours - Economics
University of Johannesburg
Similar Profiles
NSUKU NGOBENINSUKU NGOBENI
Contact Center Agent at Alteram SolutionsContact Center Agent at Alteram Solutions
MURUNWA AUDREY MUDZUNGWANEMURUNWA AUDREY MUDZUNGWANE
Contact center Agent at Alteram SolutionsContact center Agent at Alteram Solutions
Palesa LethoPalesa Letho
Claims administrator at Alteram SolutionsClaims administrator at Alteram Solutions
Tshiko Gabriel MashikeTshiko Gabriel Mashike
Painter and Electrician at Pumla SchoolPainter and Electrician at Pumla School
KHENSANI BALOYIKHENSANI BALOYI
Enterprise Partner Manager at Uber Eats South AfricaEnterprise Partner Manager at Uber Eats South Africa