Palesa Letho
Johannesburg,GP
Summary
A results-driven and detail-oriented professional with a robust academic foundation in Politics and Economics, complemented by extensive experience in claims administration. Demonstrated success in efficiently managing claims processes, ensuring regulatory compliance, and delivering exceptional stakeholder communication. Highly skilled in data analysis, problem-solving, and time management, with a proven ability to streamline operations and improve accuracy. Now seeking to leverage my expertise in administration and passion for policy and economic development to contribute meaningfully in a dynamic, forward-thinking organization.
Overview
7
7
years of professional experience
Work History
Claims administrator
Alteram Solutions
09.2021 - Current
- Receive and assess all the UI Claims on the relevant systems in line with the Standard Operating Procedure (SOP)
- Register all employers and verify the declarations of employees as per the relevant prescripts
- Execute the payment of approved claims as per the set time frames
- Attend to enquiries relating to all the processed claims or any other matter relating to the processing of claims
- Perform administrative duties in the section
- Preparing weekly and monthly reports.
Brand Ambassador
Tradeway
04.2019 - 04.2020
- Answering any questions potential customers might have about a product or service
- Recording transactions and stock levels
- Implements and monitors agreed upon strategy on a weekly, monthly, quarterly, and annual basis to monitor sales and ensure sales targets are achieved
- Generating reports that outline customers' interest levels.
Junior Economics Tutor
University of Johannesburg
03.2018 - 11.2018
- Providing engaging and effective Second year Micro & Macro Economics lessons
- Helping students understand key concepts and topics
- Reinforcing course material to ensure mastery
- Offering feedback and guidance on assignments and homework
- Encouraging students to develop strong study habits and skills
- Evaluating student progress and providing regular reports.
Education
Bachelor of Arts - Economics And Politics
University of Johannesburg
Johannesburg, South Africa01.2019
Skills
- Research Analysis
- Customer Relations
- Problem-solving skills
- Data capturing
- Macroeconomics analysis
- Regulatory Compliance
Accomplishments
- Recognized for Excellence in Client Support: Received multiple awards for exceptional knowledge in claims processing, consistently assisting clients with complex queries and resolving claims efficiently.
References
- Xolani Makhanya, Operations Manager, Alteram Solutions, 078 344 1493, hxemakhanya@gmail.com
- Pascal Gnagne , Economics Lecturer,University of Johannesburg, 078 879 9705, pascalg@uj.ac.za
Timeline
Claims administrator
Alteram Solutions
09.2021 - Current
Brand Ambassador
Tradeway
04.2019 - 04.2020
Junior Economics Tutor
University of Johannesburg
03.2018 - 11.2018
Bachelor of Arts - Economics And Politics
University of Johannesburg
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