Ronewa Davhana
Johannesburg,South Africa
Summary
Creative collaborator skilled in presentation and communication, emphasizing innovative teaching methods. Enhances student engagement through interactive exercises, role plays, and multimedia resources. Customizes learning materials to meet diverse student needs..
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Labour relations officer: Intern
Department of Roads and Transport
Johannesburg, South Africa
03.2025 - Current
- Developed policies that enhanced industrial relations practices.
- Conducted thorough investigations into workplace misconduct allegations.
- Prepared insightful reports on labour relations activities for management.
- Coordinated grievance procedures to address worker complaints effectively.
- Mediated labour disputes between employees and management, promoting resolution.
- Advised on disciplinary procedures ensuring compliance and fairness.
- Managed incoming calls and emails, guaranteeing prompt responses.
- Maintained organised files with updated information accessible to staff.
Sales assistant
Vanschaik Bookstore
Johannesburg, South Africa
01.2023 - 03.2025
- Delivered exceptional after-sales service, fostering customer loyalty and repeat business.
- Managed till operations efficiently, minimising customer waiting times.
- Addressed customer needs promptly, generating positive feedback.
- Monitored trends in consumer behaviour to inform sales strategies.
- Cultivated strong relationships with regular customers to enhance retention.
- Demonstrated products effectively, resulting in increased sales conversions.
- Acquired product knowledge rapidly to provide informed guidance.
- Utilised effective communication skills to convey detailed product information.
Education
Bachelor of Law - Law
University of South Africa
Johannesburg 01.2018 - 06.2022
Skills
- Employee complaint resolution
- Legal drafting
- Dispute resolution
- Effective communication
- Effective public speaking
- Strategic planning
- Empathetic communication
- Financial transaction handling
- Optimistic outlook
- Customer feedback management
- Customer Service
Certification
120 TEFL Certificate
Timeline
Labour relations officer: Intern
Department of Roads and Transport
03.2025 - Current
Sales assistant
Vanschaik Bookstore
01.2023 - 03.2025
Bachelor of Law - Law
University of South Africa
01.2018 - 06.2022
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