Roman Ferris
Service Consultant/Student Teacher
Vryburg
Summary
Knowledgeable Service Consultant well-versed in repair and maintenance procedures for Electronics equipment. Excellent documentation and recordkeeping skills. Offering 5 years of experience in Retail. Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Enthusiastic Student Teacher with good leadership and interpersonal skills. Talented in providing strong quality instruction and creating positive learning environments. Dedicated to helping creative supportive, stimulating, and learning-focused classroom environments.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Service Consultant
Capitec Bank
Vryburg
06.2021 - Current
- Discussed options with clients and determined appropriate plans.
- Documented payment details and personal information on customer accounts.
- Provided information about service procedures and expected timelines.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained high customer satisfaction standards to meet or exceed targets.
Sound Engineer
Beyond 2000 Electronics
Vryburg
01.2016 - Current
- Controlled microphones, sound levels and outputs to produce high-quality tracks for variety of clients.
- Transformed video and audio recordings into digital formats for editing and archiving.
- Separated instruments, vocals, and peripheral sounds and mixed during post-production stage.
- Mixed voices, music and taped sound effects for live performances and pre-recorded events.
- Prepared, packed and transported audio equipment for events and location shoots.
- Performed sound quality checks and front-of-house mixing to maintain company sound system.
- Set up and tested equipment prior to events, broadcasts, and recordings.
Sales Consultant
Vodacom Vryburg
Vryburg
10.2019 - 05.2021
- Created detailed sales presentations to communicate product features and market data.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Retained consistent client base by conducting market research to develop brand strategy.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic
Education
NQF LEVEL 4 FET Certificate - Finance
Conerstone
06.2022 - 09.2023
Bachelors Degree In Senior Phase And FET Teaching - Education
Mancosa
01.2024 - Current
Matric - Grade 12
Vryburg High School
Vryburg 01.2018 - 12.2018
Technical Support Fundamentals - Information Technology
Google(Coursera)
11.2022 - 11.2022
Skills
Customer Relations
Staff education and training
Cash Handling
Technical Support
Complaint resolution
Recordkeeping strengths
Training development aptitude
Timeline
Bachelors Degree In Senior Phase And FET Teaching - Education
Mancosa
01.2024 - Current
Technical Support Fundamentals - Information Technology
Google(Coursera)
11.2022 - 11.2022
NQF LEVEL 4 FET Certificate - Finance
Conerstone
06.2022 - 09.2023
Service Consultant
Capitec Bank
06.2021 - Current
Sales Consultant
Vodacom Vryburg
10.2019 - 05.2021
Matric - Grade 12
Vryburg High School
01.2018 - 12.2018
Sound Engineer
Beyond 2000 Electronics
01.2016 - Current