Rochelle Masebobo Lebone
Assistant Retail Manager/Administrator
Johannesburg
Summary
Enthusiastic Assistant Manager with 20 years of experience supervising staff. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
25
25
years of professional experience
10
10
years of post-secondary education
Work History
Administration Clerk (EPWP)
Gauteng Department Of Health (Edenvale Hospital)
6 2021 - Current
- Performing all the duties in the cashier.
- Perform all duties related to finance and hospital assigned by supervisor.
- Billing of patient’s files MVA, WCA, Medical Aid, SAPS and Correctional Services.
- Capturing of patient information on system and manual.
- Updating patient classification according to their income.
- Follow up on patients outstanding debts and filling of tracing accounts.
- Streamlined office processes by implementing efficient filing systems and organisational techniques.
- Served as a reliable resource for colleagues seeking assistance with administrative tasks or office equipment troubleshooting needs.
- Improved customer satisfaction rates with prompt responses to inquiries and effective resolution of issues.
- Maintained filing system and organized customer documents for easy retrieval of information.
Volunteer
Phuthaditjhaba
03.2020 - 11.2020
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Spoke with community organizations to boost outreach and highlight programs successes.
- Assisted with special events or programs.
- Coordinated food, clothing and household items for disadvantaged individuals and families.
Assistant Manager
Europa Arts Group ( Sandton )
10.2008 - 10.2019
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Completed inventory audits to identify losses and project future demands.
- Analyzed trends, identifying consumer demand and forecasting seasonal trends.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
- Delegated daily tasks to team members to optimize team productivity.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
- Trained team of 7 to deliver outstanding customer service, boosting customer satisfaction ratings.
Store Manager Trainee
Socrati ( Hyde Park )
01.2001 - 09.2008
- Answered questions about store policies and concerns to support positive customer experiences.
- Completed physical stock counts each month.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Rotated merchandise and displays to feature new products and promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Supervised and evaluated staff of four including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
Sales Assistant (supervisor)
Stuttafords ( Sandton )
10.1999 - 09.2000
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
- Assisted customers with prompt and polite support in-person and via telephone.
- Used POS system to process sales, returns, online orders and gift card activations.
- Lowered theft by ensurimg that I engage with each customer and noticing security risks.
- Promoted to department supervisor within six months of being a sales consultant.
Education
Bachelor of Arts - Humanities
University Of The Witwatersrand
Johannesburg 01.1998 - 12.2002
Matric -
Moroka High School
Bloemfontein 01.1982 - 01.1987
Skills
Proactive team player
Results-oriented
Merchandising operations
Exchanges and refunds
Strong verbal communication
Customer relations
POS systems
Product recommendations
Order processing
Developing brand messaging
Merchandising expertise
Store opening and closing
Inventory control
Stockroom organization
Promotional planning
Document Control
Document Management
Database Maintenance
Administrative Support
Database entry
Administrative tasks
Timeline
Volunteer
Phuthaditjhaba
03.2020 - 11.2020
Assistant Manager
Europa Arts Group ( Sandton )
10.2008 - 10.2019
Store Manager Trainee
Socrati ( Hyde Park )
01.2001 - 09.2008
Sales Assistant (supervisor)
Stuttafords ( Sandton )
10.1999 - 09.2000
Bachelor of Arts - Humanities
University Of The Witwatersrand
01.1998 - 12.2002
Matric -
Moroka High School
01.1982 - 01.1987
Administration Clerk (EPWP)
Gauteng Department Of Health (Edenvale Hospital)
6 2021 - Current
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