Robin Mbali Liesegang

• Contact current customers with a rental contract value below R1,000.
• Deliver sales scripts to persuade potential customers to purchase a product or service.
• Identify and overcome objections.
• Take the customer through the sales process.
• Obtain possible customer leads.
• Maintain customer and potential customer databases.
• Quote new leads from digital platforms.
• Complete records of telephonic interactions, orders, and accounts.

• Responsible for achieving 100 new connections of fitments monthly
• Processing of COO Change of ownership and updating CRM with the requisite information
• Arranging for new installation of customer vehicles with new devices and products
• Promotion of new telematics devices to existing clients to enable our valued clients to have the latest tracking technological devices through upgrades
• Pro-active retentions strategies by extraction existing contract report and calling customer to upgrade and unit swop of newly created devices in the market
• Proposal of solutions to customers in lieu of queries as aligned by business process
• Negotiations with customers wanting to cancel due to service issues
• Provision of daily stats to my supervisors and management
• Acted as a brand ambassador to the Netstar brand
• Leveraged CRM software to track client interactions and identify sales opportunities.

Assist Teletrader by achieving monthly sales targets.

Ensuring clients are sold the basket of goods that Steiner offers. Ensuring the daily required number of calls is made.

Successfully meet sales quotas, preferably over the phone, and regularly follow up with clients to grow and maintain relationships.

Collaborate with the service manager and sales team to ensure an acceptable service standard.

Accurate administration of all documentation.

Comply with the sales policy.

Planning for daily and weekly sales calls.

• Handle Queries-ESCALTED ENQUIRIES –which the call centre is not able to deal with
• Working with external Vodacom stores to resolve issues which the stores were not skilled to undertake
• Ensuring P.O.E is submitted monthly
• Eservices –communicating with clients on a live chat platform
• Using exceptions reports such as high usage to minimize bad debts and fraud
• Understanding the implementation and use of credit limit
• Ensuring call targets of 100 arrear customers are achieved daily
• To minimize bad debts
• To follow up on non-promise to pay and acting on defaulting clients through the process
• Using ITC, EXDS & EXPIREN to trace defaulting clients
• Rehabilitate the deactivated customers’ accounts
• Handle and monitor high usage accounts
• Reduce high risk and arrange amicable arrangements
• To pro-actively follow on accounts before falling in arrears
• Exposure of working active, deleted and legal accounts efficiently
• Reactivation of deleted lines due to non-payment

• Sales and telemarketing of insurance products to potential customers
• Data capturing of deals completed
• Administration and filing of documentation appropriately.
• Resolution of customer queries.
• Generated leads for sales and rental properties through cold calls and referrals.
• Developed and implemented marketing strategies to maximize sales and attract new clients.