Khaka Mkosana
Gugulethu,South Africa
Summary
I am a reliable and dedicated individual with experience in customer service and outbound call centre work. I have strong skills in communication, active listening, and building positive relationships with customers. I adapt well to fast-paced, team-based environments and stay focused on delivering quality service. I’m committed to supporting team goals, meeting targets, and continuing to grow professionally, while maintaining a positive and responsible attitude in the workplace.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work history
Outbound Call Centre Agent
TelePro Consultants
Cape Town, Western Cape
08.2025 - Current
- Followed company procedures and guidelines to support smooth day-to-day retail operations.
- Made sure to respect data protection rules during client conversations to keep information confidential.
- Quickly built friendly connections with customers on the phone to increase trust.
- Consistently provided good customer service during calls.
- Handled many outbound calls daily, staying organized and calm in a busy environment.
- Set up follow-up calls to help solve complaints and keep customers satisfied.
Sales Assistant
Woolworths
Cape Town, Western Cape
01.2025 - 07.2025
- Handled customer queries and complaints efficiently, enhancing satisfaction and loyalty.
- Quickly learned and communicated detailed product knowledge to assist customers effectively.
- Built strong relationships with customers to encourage repeat business.
- Maintained up-to-date knowledge of promotions and consumer trends to support sales.
- Ensured a clean, organized store environment and followed company procedures for smooth operations.
- Followed company procedures and guidelines for smooth retail operations.
General Worker / Assistant Site Hand
Lathuto Trading Enterprises CC
East London
06.2022 - 10.2024
- Assisted in various construction projects including residential and commercial developments
- Supported skilled workers in tasks such as bricklaying, paving, and sanitation installation
- Helped in the delivery, setup, and maintenance of office equipment at client sites
- Maintained a safe and clean work environment by following health and safety procedures
- Worked effectively within a team to meet deadlines and client expectations.
Education
Grade 11 - Academic Report
Bisho High School
King William’s Town, Eastern Cape 01.2020 - 12.2020
Skills
- Customer Service
- Team Collaboration
- Verbal & Written Communication
- Flexibility & Adaptability
- Problem Solving
- Time Management
Personal Information
- Date of birth: 07/12/02
- Nationality: South African
Custom
Available on request.
Timeline
Outbound Call Centre Agent
TelePro Consultants
08.2025 - Current
Sales Assistant
Woolworths
01.2025 - 07.2025
General Worker / Assistant Site Hand
Lathuto Trading Enterprises CC
06.2022 - 10.2024
Grade 11 - Academic Report
Bisho High School
01.2020 - 12.2020
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