RIDHAA HOFFMAN
Regional Underwriting Manager
Randburg
Summary
My introduction to the insurance industry started over 18 years ago through a learnership programme. I have since then progressed through the ranks within the organisation to my current role. I am passionate about developing others by creating opportunities for them to grow and empowering them to take ownership of their positions and processes. At home, I love DIY projects which speak to my personality as being resilient, process-driven and a creative problem solver.
Overview
18
18
years of professional experience
Work History
REGIONAL UNDERWRITING MANAGER
Old Mutual Insure
01.2013 - Current
- Lead the implementation of an integrated strategy and business operating model to develop, implement and manage market leading, fit-for-purpose underwriting framework
- Driving change methodology and ensure implementation across all projects
- Continuous improvement to ensure effective service
- Service delivery to ensure customer satisfaction
- Ensure cost efficiency through financial and corporate governance
- Manage quality people practices
- Salesforce Implementation - SME
ASSISTANT MANAGER RISK & UNDERWRITING
Old Mutual Insure
Cape Town, South Africa
10.2011 - 02.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed strategy to increase sales and drive profits.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Education
Post Graduate Diploma in Management Practices – NQF8 - undefined
Honors: Distinction
Management Advancement Programme – NQF8 equivalent - undefined
Higher Certificate in Insurance Studies – NQF5 - undefined
RE1 – Key Individual -
01.2024
Skills
Leadership
Cv
RIDHAA HOFFMAN
References
- GAVIN CLASSEN, Hollard Insure Botswana - Managing Director, +2782492593
- NATASHA WILLIAMS, Old Mutual Insure – COO: Retail, +27113743968
Timeline
REGIONAL UNDERWRITING MANAGER - Old Mutual Insure
01.2013 - Current
ASSISTANT MANAGER RISK & UNDERWRITING - Old Mutual Insure
10.2011 - 02.2013
HENLEY BUSINESS SCHOOL - Post Graduate Diploma in Management Practices – NQF8,
WITS BUSINESS SCHOOL - Management Advancement Programme – NQF8 equivalent,
UNISA - Higher Certificate in Insurance Studies – NQF5,
Moonstone - RE1 – Key Individual ,
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