Summary
Overview
Work History
Education
Skills
Timeline
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Rodney Thembinkosi Sithole

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Summary

I'm Rodney Thembinkosi Sithole—a versatile insurance professional who brings a full spectrum of expertise, from leading a sales team to being on the frontlines of sales to commercial and elite underwriting. I began my career at Oaksure Insurance Services, where I led a high-performing sales team and built strategic dealership partnerships—transforming lead generation into a scalable, revenue-generating engine. I then progressed to mastering the grind of cold calling at OUTsurance, where I built the resilience, sales discipline, and client trust skills that laid the foundation for future leadership. Most recently, at Old Mutual Insure, I managed high-net-worth personal lines clients and underwrote complex commercial risks—driving profitability, retention, and client satisfaction across a R100 million portfolio. I merge data-driven underwriting with ethical advisory and sharp business development instincts—delivering measurable impact wherever I go.

Overview

5
5
years of professional experience

Work History

Commercial Underwriter & Elite Portfolio Manager

Old Mutual Insure
05.2022 - Current
  • Dual Role: Elite Personal Lines & Commercial Portfolio Management
  • Managed an exclusive book of ultra-affluent clients with consolidated policy values exceeding R2 million (residential, motor, contents), acting as a "private banker" within insurance.
  • Cultivated deeply trusted client partnerships, leading to direct client engagement due to transparent, ethical, and highly personalized service.
  • Underwrote a R100 million commercial portfolio spanning diverse sectors including fleet, heavy commercial vehicles, cyber, property, yellow metals, and liability.
  • Delivered bespoke underwriting solutions, balancing technical risk assessment with robust client and broker relationship management.
  • Led and mentored a dedicated support team of four, enhancing client engagement, underwriting discipline, and risk mitigation practices.
  • Strategic Portfolio Optimization & Leadership
  • Played a pivotal role in driving profitability, client retention, and operational excellence across both portfolios.
  • Implemented personalized client engagement strategies rooted in transparency, trust, and ethical underwriting principles, minimizing negative surprises in claims management.
  • Fostered a culture of partnership with brokers, clients, and internal stakeholders, leveraging clear communication as a competitive advantage.
  • Achieved a 20% elevation in portfolio profitability through strategic underwriting, relationship-driven retention, and data-enabled risk management.
  • Developed a loyal client base and highly effective internal team, consistently managing complex personal and commercial risk books.
  • Systems, Platforms & Digital Underwriting Expertise
    Proficient in key insurance platforms:
  • C360 (Cardinal360) for quoting, policy lifecycle, binder compliance, and MI dashboards;
  • TIA for full policy administration (new business, endorsements, claims);
  • MIOM Insure for automated onboarding and compliance;
  • Salesforce CRM for broker/client tracking and retention.

Outbound Sales Consultant – Personal Lines

OUTsurance
08.2021 - 12.2021
  • Operated within a high-intensity outbound department, converting cold leads into fully underwritten short-term insurance policies.
  • Successfully navigated objection-heavy conversations, building instant rapport and educating prospects on product value to drive conversions.
  • Conducted real-time needs analyses, collected underwriting data, and structured competitive quotations using the PVS sales system.
  • Consistently met commission-based performance targets while upholding stringent quality assurance and compliance standards.
  • Key Highlight: Gained foundational expertise in high-volume client engagement, objection handling, and building trust rapidly – skills critical for advisory underwriting roles.

Team Lead: Sales & Dealer Partnerships

Oaksure Financial Services
01.2021 - 07.2021
  • Led and supervised an 8-agent outbound sales team, ensuring alignment with KPIs, compliance, and quality assurance protocols.
  • Managed end-to-end insurance lead generation and client acquisition by establishing commercial partnerships with independent car dealerships across Gauteng.
  • Developed and implemented a scalable dealer engagement model, negotiating lead-sharing agreements to secure a steady client pipeline.
  • Oversaw the quoting process, leveraging a panel of 21 insurance providers to deliver tailored policy options.
  • Utilized digital lead-generation channels (Facebook, online dealership platforms) to identify and acquire clients.
  • Key Achievement: Successfully onboarded over 15 dealership partners, contributing to a 30-40% improvement in team productivity through hands-on supervision and tailored coaching.
  • Introduced innovative lead acquisition tactics via digital platforms, positioning the department for scalable growth.

Education

No Degree - Class of Business (COB) Commercial Lines - Short T

GIFS
Sandton, South Africa

No Degree - Insurance Underwriting NQF Level 5

Novia One Business School
Sandton, South Africa
12-2025

No Degree - FETC Short Term Insurance NQF Level 4

Inseta
Pretoria, South Africa
01-2022

No Degree - RE5 Regulatory Examination: Representatives in All

Moonstone
Sandton, South Africa
05-2021

No Degree - Class of Business (COB) Personal Lines - Short Ter

Integrity Academy
Pretoria, South Africa
08-2019

High School Diploma -

Jeppe Boys' High School
Johannesburg, South Africa
12-2010

Skills

  • Insurance underwriting
  • Portfolio management
  • Risk assessment
  • Team leadership
  • Strategic planning
  • Negotiation and conflict resolution
  • Fraud detection
  • Regulatory compliance

Timeline

Commercial Underwriter & Elite Portfolio Manager

Old Mutual Insure
05.2022 - Current

Outbound Sales Consultant – Personal Lines

OUTsurance
08.2021 - 12.2021

Team Lead: Sales & Dealer Partnerships

Oaksure Financial Services
01.2021 - 07.2021

No Degree - Class of Business (COB) Commercial Lines - Short T

GIFS

No Degree - Insurance Underwriting NQF Level 5

Novia One Business School

No Degree - FETC Short Term Insurance NQF Level 4

Inseta

No Degree - RE5 Regulatory Examination: Representatives in All

Moonstone

No Degree - Class of Business (COB) Personal Lines - Short Ter

Integrity Academy

High School Diploma -

Jeppe Boys' High School
Rodney Thembinkosi Sithole