Retshidisitsoe Nkhahle
Credit Controller
Chiawelo
Summary
Dynamic credit professional with a proven track record at Regenesys Business School, excelling in credit risk analysis and assertive collections. Achieved significant reductions in overdue debt through effective negotiation and continuous improvement strategies, enhancing team productivity and client relations while ensuring compliance with financial standards.
Overview
11
11
years of professional experience
1
1
Certification
6
6
years of post-secondary education
Work History
Credit Controller
Regenesys Business School
07.2025 - Current
- Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
- Reached out to customers to check on payments and convey options.
- Obtained payments and entered details into system.
- Reviewed customer accounts for compliance with repayment obligations.
- Reduced overdue debt by closely monitoring customer accounts and taking prompt action on outstanding payments.
Credit Vetting TeamLeader
Regenesys Business School
11.2024 - 06.2025
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Credit Vetting Quality Assessor
IBridge Contact Solutions
08.2022 - 11.2024
- Conducted thorough assessments for identifying areas of improvement.
- Collaborated with cross-functional teams to address root causes of quality issues and implement corrective actions.
- Developed and maintained quality assurance procedure documentation.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Reported problems and concerns to management.
Credit Analyst
IBridge Contact Solution
11.2021 - 07.2022
- Assessed credit risk and analyzed financial statements.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Attended credit-related training and conferences to stay informed about industry trends and developments.
Credit Controller
Cell C
04.2017 - 10.2020
- Utilized persuasive communication skills for successful settlement negotiations, minimizing the need for costly legal proceedings.
- Enhanced client relations, resolving disputes and clarifying billing issues to ensure timely payments.
- Increased company revenue with consistent follow-ups on outstanding debts and maintaining detailed records of collection efforts.
- Minimized losses due to write-offs by consistently achieving high recovery rates on charged-off accounts.
Credit Analyst
Cell C
07.2016 - 03.2017
- Reviewed and approved or denied credit applications to keep organization profitable by making informed lending decisions.
- Ensured compliance with internal policies and regulatory requirements through diligent documentation of all credit decisions.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
- Enhanced credit risk assessment by conducting thorough financial statement analysis and cash flow projections.
Customer Care Representative
Cell C
10.2014 - 06.2016
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Navigated multiple computer systems and applications to find information.
Education
High School Diploma -
Madiba C School
Gauteng South Africa 01.2004 - 12.2009
Skills
Deadline oriented approach
Continuous improvement mindset
Financial statement review
Assertiveness in collections
Fraud detection techniques
Strong negotiation
Credit risk analysis
Certification
Wholesale and Retail operations
Timeline
Credit Controller
Regenesys Business School
07.2025 - Current
Credit Vetting TeamLeader
Regenesys Business School
11.2024 - 06.2025
Credit Vetting Quality Assessor
IBridge Contact Solutions
08.2022 - 11.2024
Credit Analyst
IBridge Contact Solution
11.2021 - 07.2022
Credit Controller
Cell C
04.2017 - 10.2020
Credit Analyst
Cell C
07.2016 - 03.2017
Customer Care Representative
Cell C
10.2014 - 06.2016
Wholesale and Retail operations
03-2012
High School Diploma -
Madiba C School
01.2004 - 12.2009